Sr. Subservicing Oversight Analyst

Freedom Mortgage•Evesham Township, NJ

About The Position

The Sr. Subservicing Oversight Analyst manages subservicing client relationships and deliverables, ensuring Freedom’s servicing complies with applicable laws, guidelines, and client contractual requirements. The role researches client requests and potential compliance issues, responds to clients with supporting documentation as needed, manages reporting deliverables and updates, and implements new reporting when required. It also oversees outsourced vendor portfolios for subserviced accounts, including audit, compliance, and ongoing oversight reporting to the Senior Leadership Team. The position works with multiple subservicing clients and vendors, supports client and servicing-transfer initiatives, facilitates monthly invoicing, maintains client documentation, and assists Senior Leadership with new client initiatives. It has no supervisory responsibilities. Work is normally performed in a typical interior office environment with a usually moderate noise level and no hazardous or unpleasant elements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent is required.
Ability to interface with all levels of the business and define business and functional requirements.
Strong communication skills.
Proficiency with a variety of servicing and Microsoft Office applications.
Strong organizational skills.
Strong understanding of subservicing and client relationships.
Experience with client billing, remittance, and cash flows.
Experience with Fannie Mae and Freddie Mac investor reporting.
Experience setting up new GSE relationships, including proper forms.
Experience managing subservicing client relationships.
Experience in multiple areas of mortgage loan servicing.
Ability to communicate clearly and professionally with internal and external lines of business, often relaying agency requirements.
Ability to present information effectively in professional documents and instructions for external clients and Servicing line-of-business partners.
Ability to calculate and use technical tools to create formulas and analyze complex data sets using modeling analysis to validate accuracy.
Ability to read complex agency guidelines and legal documents and handle problems involving multiple variables in time-sensitive and stressful situations.

Nice To Haves

MBA certification is preferred.
Five to ten years of mortgage loan servicing experience is preferred.
Experience with Loan Serv is preferred.

Responsibilities

Manage day-to-day relationships with multiple subservicing clients.
Manage ongoing client deliverables and implement updates to support changes in client requirements.
Attend client meetings to maintain positive relationships and support clients and Freedom Correspondent and Servicing Transfer Teams.
Proactively manage client requirements and improve reporting deliverables to create efficient oversight processes.
Manage ongoing relationships with Freedom outsourced vendors for subserviced portfolios.
Facilitate monthly invoicing processes with subservicing clients.
Maintain shared-drive files for client documentation storage.
Maintain or guide Servicing Transfer Teams, inbound and outbound, for client transfer initiatives.
Attend client conference calls and meetings as required.
Support the Senior Leadership Team on new client initiatives.
Perform assigned special projects or strategic initiatives.
Comply with company policies and procedures.
Maintain reliable and punctual attendance.
Perform other related duties as assigned.