Sr. Strategy & Ops Manager, Amazon Creator Services

Amazon • New York, NY

4d • $114,100 - $199,600 • Onsite

About The Position

Amazon’s Creator Services leads creator programs that span media, commerce, and culture. The Creator Services team includes Creator Partnerships, creator content studio Wondery, and physical production facilities Studio126. We connect creators and Amazon’s diverse businesses, helping bring big ideas to life across Wondery, Amazon Music, Twitch, Audible, Amazon Games, and beyond. Join us in making Amazon the home for creators. Creator Services is seeking a Sr. Strategy & Ops Manager to help develop and grow Creator Services. The role’s responsibilities require managing day-to-day team operations, alongside new program, product, and content experimentation. We are looking for someone to shape ambiguous problems into solutions, build new mechanisms and processes, and lead cross-functional work across Creator Services and broader Amazon Entertainment teams. This high-visibility role reports to the Head of Strategy & Operations and must be located in New York City.

Requirements

• Bachelor's degree
• Experience solving complex problems quantitatively and develop actionable data-driven business recommendations
• 5+ years of experience in strategy, business operations, corporate strategy, or a related field.
• 5+ years professional experience working with creators, products, and/or customer-facing teams (e.g., partnerships, sales, support, marketing).
• 5+ years familiarity with the creator economy, digital services, or media/entertainment industries.
• Professional experience in entertainment and cross-functional organizations.
• Proven experience building partnerships internally and externally, and demonstrated success in cross-functional stakeholder alignment.
• Advanced written and verbal communication skills with ability to influence senior stakeholders.

Nice To Haves

• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• Experience in a fast paced, dynamic organization
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment

Responsibilities

• Support Creator Services and Creator Ad Partnerships leadership operations. Own key documents, meetings, goal planning/tracking, resource planning, and communications.
• Drive Creator Services and Creator Ad Partnerships strategic projects. Tackle ambiguous problems with analysis, strong business judgment, financial acumen, and bias for action. Focus areas include the creator economy, video monetization, AI capabilities, and content distribution.
• Identify and evaluate new Creator Services and Creator Ad Partnerships opportunities. These can include new trends, partnerships, investments, and/or acquisitions. Work with cross-functional teams including executive leadership, Corporate & Business Development, Finance, Content, Product, and Engineering to assess these opportunities.
• Build and maintain strategic frameworks and operating mechanisms that enable the team to move quickly and make data-driven decisions
• Partner with finance, analytics, and business intelligence teams to develop performance dashboards and reporting that track key business metrics
• Support the development and execution of quarterly business reviews, operating plans, and strategic planning cycles

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior