Sr. Strategic Operations Director

IQVIA•Durham, NC

About The Position

Leads governance of the assets, resources, technology, and processes required to support the designated customer portfolio of assets (compounds in development). Provides oversight of projects and leads the operational governance committee. The role directs the designated customer account globally, overseeing customer and IQVIA project teams and ensuring adherence to customer-specific operating practices across product development projects. It serves as the primary operational management contact and relationship manager for the customer, driving communication, customer expectations, portfolio delivery, resource forecasting, escalation management, and customer sales initiatives. The position also ensures global customer best practices and IQVIA transformation and business practices are followed across the enterprise. Travel of 25% is required, based on location.

Requirements

Degree in life science, business management, or a related field, or an equivalent combination of education, training, and experience.
15 years of experience in the pharmaceutical, CRO, or related industry, including experience in clinical operations, CRA, commercial, and/or another operational function such as business development, data management, project management, laboratory, or pre-clinical.
Demonstrated knowledge of contractual obligations, processes, and customer accounts.
Excellent motivation, team-building, and leadership skills.
Excellent presentation and negotiation skills.
Excellent communication skills.
Good problem-solving skills.
Demonstrated ability to deliver results to appropriate quality and timeline metrics.
Strong influencing and negotiation skills.
Excellent customer service skills.
Sound judgment and decision-making skills.
Strong software and computer skills, including MS Office applications.
Ability to establish and maintain effective working relationships with coworkers, managers, and clients.
Must reside in the same country where the job is located.
Ability to travel 25%, based on location.

Responsibilities

Lead strategic planning, direction, and support for business and strategic development initiatives for the designated customer.
Lead key initiatives as a member of the Strategic Account Management (SAM) team.
Direct the designated customer account globally, providing leadership oversight to customer and IQVIA project teams and leading the development and adherence to a customer-specific operations manual for product development projects.
Develop and manage key customer rules of engagement and operational norms.
Direct delivery against key metrics, milestones, and contractual obligations across a portfolio of projects, including quality, timing, and financial objectives such as project and portfolio margin targets.
Serve as the primary global operational management contact for the designated customer and ensure appropriate communication channels and customer expectations are maintained across the organization and project portfolio.
Review the customer pipeline, pending opportunities, and future needs to support quarterly resource forecasts for the cost centers serving the account.
Act as the key relationship manager and primary management holder for the customer's escalation plan; recommend courses of action for client management issues and implement action plans.
Serve on the designated customer Operations and Governance Committee(s).
Participate in developing and supporting customer sales initiatives, including proposal and budget development, commercial feasibility assessment, and evaluation of potential program impacts on company operations and goals.
Oversee and manage enterprise-wide adherence to global customer best practices among individuals assigned to the account's projects.
Oversee and manage enterprise-wide adherence to IQVIA transformational and business practices among individuals assigned to the account's projects.
Perform other duties as assigned.