Sr Staff Outbound Product Manager - AI Assistant

ServiceNow•Mountain View, CA

About The Position

As a Sr. Staff Outbound Product Manager at Moveworks, part of ServiceNow, you will drive the market success of the AI Assistant portfolio, including EmployeeWorks. The role focuses on shaping the product narrative, making deployments repeatable, enabling field teams and partners, and driving adoption and growth. The Assistant combines generative LLMs, agentic reasoning, enterprise search, and natural conversation, with the goal of serving as a daily assistant for employees. You will develop a detailed understanding of customer and market needs, validate readiness for general availability of integrations, lead adoption initiatives and early access programs, and represent the Voice of the Customer. You will equip customer-facing teams with practical messaging and resources, define adoption and success metrics, bring deployment and customer feedback into product planning, and foster community engagement through useful content.

Requirements

10+ years of experience in Product Management, Product Marketing, Solutions, Partner Success, or a hybrid PM/PMM role; ideally involving enterprise SaaS and platform or integration products.
Demonstrated experience shipping and scaling integrations or connectors, platform ecosystems, or developer- and administrator-facing features.
Strong understanding of enterprise deployment considerations, including SSO/OAuth/SAML, permissions and ACLs, data governance, security reviews, compliance, and administrator UX.
Experience leveraging AI or critically assessing how to integrate AI into work processes, decision-making, or problem-solving.
Ability to craft clear narratives and practical enablement materials, including pitches and presentations.
Ability to work cross-functionally with Sales, SE, CS, Support, Marketing, Partnerships, and Security/Legal.
Analytical approach to adoption, including defining metrics, instrumenting success, and making data-informed recommendations.
Excellent written and verbal communication skills, with the ability to simplify complexity without losing technical accuracy.
Strong accountability and ability to influence, lead, and execute effectively.
Action-oriented mindset and motivation to deliver impactful outcomes.

Nice To Haves

Experience in enterprise SaaS and platform or integration products.

Responsibilities

Develop deep understanding of customer and market needs, competitive conditions, and enterprise integration deployment constraints.
Help define and test general-availability readiness for integrations, including packaging, documentation, deployment guides, support escalation paths, and operational playbooks.
Lead adoption efforts for new capabilities and major integrations, including announcements, release notes, demo assets, and internal enablement.
Lead early access programs to gather feedback and validate new product capabilities.
Advocate for the Voice of the Customer within product, engineering, and leadership teams.
Enable Sales, SE, CS, Support, and partner teams with talk tracks, discovery questions, ROI narratives, competitive objection handling, implementation checklists, and troubleshooting guides.
Define and drive adoption and success metrics for the Assistant.
Translate customer feedback and deployment learnings into prioritized product requirements and clear acceptance criteria for inbound product managers.
Manage community engagement and create content that drives interest and success.