Sr. Specialist, Royal Weddings & Celebrations

Royal Caribbean Cruises Ltd•Miami, FL

7d•Onsite

About The Position

The Royal Weddings & Celebrations Senior Specialist coordinates and plans weddings and celebratory events for guests sailing with Royal Caribbean across its fleet. The Specialist is the primary point of contact for guests requesting onboard events and oversees the event-planning experience from initial contact through post-cruise follow-up. The role confirms event services before sailing, supports guests and shipboard teams with onboard arrangements, manages bookings as needed, and ensures amenities, services, packages, and payments are accurately updated in the reservation system. The Specialist also identifies opportunities to cross-sell amenities and experiences to enhance guest events. This position is onsite at Royal Caribbean Headquarters 1050. It reports to the Associate Manager, Royal Weddings & Celebrations. The role may require regular domestic or international travel.

Requirements

Bachelor’s degree (BA) from a four-year college or university and/or two years of related experience, or an equivalent combination of education and experience.
Two years of experience in Hotel Event Planning or Group Coordination.
Excellent multi-tasking, problem-solving, organizational, upselling, and time-management skills.
Exceptional verbal and written communication and customer service skills.
Detail-oriented, methodical, and creative.
Proficient in all Microsoft Office applications.

Nice To Haves

CRM experience preferred.

Responsibilities

Serve as the primary point of contact for guests inquiring about booked onboard events; provide information about venue availability, capacities, event packages, and selection criteria, and advise guests throughout planning.
Coordinate and plan weddings and celebratory events from initial contact through post-cruise follow-up.
Conduct pre-cruise calls and/or video conferences for booked events to communicate expectations and prevent misunderstandings.
Address and resolve problems, complaints, and requests by phone or written correspondence in accordance with response guidelines and Quality Assurance metrics.
Secure payment, venue space, required licenses, and Food & Beverage selections, and ensure services are confirmed before sailing.
Collaborate with Hotel Operations divisions, including Guest Services, Entertainment, Food & Beverage, and Housekeeping, to deliver customized event experiences.
Finalize event details with guests according to established timelines using the CRM tool.
Conduct final amenity reviews with guests and relevant departments, confirm accuracy, and provide feedback to shipboard and shoreside teams before and after each sailing.
Schedule and conduct regular conference calls with service teams to review upcoming events and support seamless execution of promised programs.
Identify opportunities for growth and increased revenue, including cross-selling amenities and experiences.
Use a CRM system and integrate its tools into daily workflows.
Perform other job-related duties assigned by a supervisor or management.