Customer Service Specialist - Royal, NE

Central Valley Ag Cooperative•Orchard, NE

About The Position

As a Customer Service Specialist at Central Valley Ag, you will primarily be responsible for safely and accurately weighing trucks, grading grain, performing data entry, answering phones, filing documents, providing high-level customer support, and informing customers about the company's products and services. The role also supports billing, accounts payable and receivable, cash reconciliation, mail processing, inventory reconciliation, and related administrative activities. There are no supervisory responsibilities.

Requirements

High school diploma or GED.
Ability to communicate professionally and establish effective working relationships with internal operations and external customers.
Demonstrate a commitment to safety and promote a safe work environment.
Demonstrate the highest ethical standards.
Ability to plan, prioritize, organize, and manage resources to complete work within defined timelines.
Ability to multitask and establish priorities among several assignments.
Ability to work well with others toward a common goal in a collaborative, team-oriented environment.
Good problem-solving skills, including using logic and reasoning to identify solutions.
Basic computer skills and ability to learn software quickly.
Ability to work with others to resolve customer complaints.
Self-motivation, attention to detail, and ability to multitask.
Ability to use mathematics to solve problems and perform calculations.
Fundamental accounting skills.
Ability to read and interpret documents.
Ability to develop content for customer, patron, and prospect correspondence.

Responsibilities

Perform billing for grain and agronomy products and services.
Uphold all Central Valley Ag policies and comply with current credit policies.
Weigh and grade inbound and outbound grain.
Balance accounts payable statements.
Provide timely customer service by telephone, email, and face-to-face interaction.
Act as a liaison between customers and management to enhance the customer experience.
Analyze customer complaints and provide adequate resolutions.
Develop and maintain knowledge of the products and services offered.
Record company transfers.
Receive and enter accounts receivable.
Reconcile and balance the cash drawer.
Assist with internal and external company mailings.
Process and distribute incoming mail.
Assist with monthly inventories and reconciliation of variances.
Manage filing processes.
Assure safety compliance, attend available safety-related job training, and maintain and promote a safe work environment.
Perform other duties as assigned.