Sr Specialist HR Shared Services US

Target•Brooklyn Park, MN

6d•Hybrid

About The Position

The Sr Specialist HR Shared Services US role provides accurate and empathetic HR support in a digital-first environment by applying HR knowledge, defined workflows, and judgment within established guidelines. This role focuses on resolving team member inquiries through primarily digital channels while supporting the effectiveness of Target’s team member experience by identifying patterns, flagging issues, and contributing feedback to improve content, workflows, and self-service outcomes. HR Shared Services plays a critical role in this mission as the central hub of our HR organization—integrating people, processes, and technology to deliver a seamless, human-centric experience. By centralizing, streamlining and standardizing operations, enabling self-service, and driving efficiency through automation, we empower team members with quick, consistent support while enabling HRBPs and COEs to focus on strategic initiatives and enterprise impact.

Requirements

Strong oral and written communication skills
Good organizational skills and ability to multi-task
Knowledge and experience using the Microsoft Office Package
Team Player/Attitude and Self-motivated
Attention to detail and the ability to maintain established team quality standards
Good problem-solving skills and innovation.

Nice To Haves

2+ years of HR work experience preferred
Workday, HRIS and ChatGPT system experience preferred

Responsibilities

Provide timely and accurate HR support through digital channels by applying working knowledge of HR policies, processes, and lifecycle events to resolve inquiries within established guidelines and service expectations, escalating issues appropriately when resolution thresholds are met.
Apply judgment within defined parameters to review, validate, and correct AI-generated HR responses for individual interactions, ensuring accuracy, clarity, and alignment with Target standards.
Use critical thinking skills to diagnose inquiry issues, follow defined workflows, and identify appropriate resolution or escalation paths.
Document recurring issues, inquiry themes, or experience gaps and share insights from digital interactions to support content updates, process improvements, and automation opportunities.
Actively participate in feedback loops that strengthen HR knowledge content and self-service pathways.
Perform routine audits of HR records, digital content, and inquiry data to ensure accuracy, completeness, and adherence to documented standards.
Maintain performance standards across productivity, quality, and service experience.
Support digital effectiveness by contributing to reduced repeat inquiries, accurate resolution, and consistent use of defined digital workflows.
Support testing of new tools, workflows, and system enhancements by executing assigned test scenarios and providing structured feedback on usability and effectiveness.
Support the onboarding of new team members and peer development by reinforcing documented best practices and standard work.
Demonstrate agility by adapting to evolving processes, technologies, and business needs.
Build HR capability and digital skills through ongoing learning, feedback, and proactive development.