HR Shared Services Assistant

Ensign Services • San Juan Capistrano, CA

12h • Hybrid

About The Position

The HR Services Assistant role provides frontline support across multiple HR functions in a fast-paced call-center-style environment, serving as the primary contact for employee inquiries while ensuring accurate information, strong customer service, and effective collaboration across teams. The position requires strong problem-solving skills, attention to detail, and the ability to manage multiple priorities while maintaining organized records and contributing to ongoing process improvements.

Requirements

• Experience in providing HR Services support across multiple functions, including onboarding, benefits, and records management.
• Proficiency with HR systems of record, ticketing systems, phone system, and Microsoft Office (Teams, Word, Outlook, Excel, PowerPoint).
• Strong ability to work independently as well within a team environment.
• Excellent organizational and time management skills with the ability to handle multiple priorities in a fast-paced setting.
• High level initiate with no task too large or too small.
• Strong attention to detail and accuracy in data entry and communication.

Nice To Haves

• Bilingual (English/Spanish) preferred but not required.
• 1+ years’ experience as a HR Assistant or similar junior HR role is a plus.
• Familiarity with a HRIS such as Workday preferred but not required.
• Bachelor of Science in Human Resources Management or similar field a plus.
• Travel may be required occasionally.
• Organizational skills.

Responsibilities

• Provide outstanding customer service and support for employee inquiries across multiple HR functions, including onboarding, benefits, records administrations, offboarding, and HR projects.
• Communicate and collaborate effectively with employees, managers, and cross functional teams.
• Demonstrate strong problem-solving skills and a proactive approach to issue resolution.
• Ensure customer service standards are consistently met.
• Maintain accurate and organized records, paperwork, and documentation.
• Analyze data and trends to improve HR-related processes and recommend enhancements.

Benefits

• medical/dental/vision coverage
• company-provided life insurance
• 401(k) with company match
• sick/vacation plans
• access to our fully equipped onsite gym (San Juan Capistrano office location)
• Learning Management System
• training sessions and seminars

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees