HR Shared Services Lead

Schwan's Company • Marshall, MN

5h

About The Position

At CJ Schwan’s, we don’t just make food — we help create moments that matter. From kids devouring pizza after soccer practice, to students laughing over dumplings in a cafeteria, to families enjoying pie during the holidays, our team members play an important role in bringing those everyday moments to life. Our portfolio includes iconic pizzas, global flavors and timeless desserts from brands like Red Baron®, bibigo®, Tony’s®, Big Daddy’s®, Freschetta®, Pagoda®, Edwards® and Mrs. Smith’s®. Enjoyed in homes, schools, restaurants and just about everywhere people shop and eat, our products reflect a commitment to quality, innovation and the power of food to bring people together.

At Schwan’s Company, we’re investing in the future of HR. We’re creating a new HR Shared Services Lead role to build a modern, scalable HR support model that improves the employee experience and elevates the impact of our HR Business Partners. This is a unique opportunity to build something from the ground up, lead a team, and shape how HR service is delivered across the organization.

If you are curious and enjoy turning complexity into clarity, this role offers visibility, ownership, and meaningful impact.

Requirements

• Bachelor’s degree in human resources, business, finance or a related field (or equivalent experience).
• 3–5 years of progressive experience in a similar field including HR, finance, IT or continuous improvement roles.
• Proven ability to standardize processes and build scalable, repeatable solutions.

Nice To Haves

• Understanding of HR policies, employee lifecycle events, and operational HR service delivery preferred.
• Prior experience leading or supervising a team in a fast-paced, service-oriented environment preferred.
• Experience with HR case management or ticketing systems and tiered HR service delivery models (Level 0/1/2) preferred.

Responsibilities

• Design and operationalize Level 0 (self-service) and Level 1 HR support services, establishing a scalable shared services foundation.
• Define and standardize the scope of HR inquiries handled by Shared Services versus HR Business Partners and Centers of Excellence.
• Develop and maintain centralized HR resources, including knowledge articles, FAQs, templates, decision trees, and standardized response content.
• Standardize HR intake processes, workflows, and service responses to improve efficiency and reduce variability and rework.
• Supervise, coach, and develop a team of HR Shared Services representatives delivering frontline HR support.
• Leverage HR systems and tools (HRIS, case management, ticketing, chatbots) to enhance service delivery and user experience.
• Analyze service data, trends, and employee feedback to drive continuous improvement, automation, and process optimization.

Benefits

• Eligibility for a 10% annual incentive bonus based on organizational performance.
• Comprehensive health benefits.
• Time off programs.
• Retirement and financial offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level