HR Shared Services Representative

TJMaxx•Marlborough, MA

18h•Onsite

About The Position

The HR Shared Services Representative serves as a primary resource for all U.S., Australia and Global Buying Office Associates at all levels contacting HR Shared Services. This role provides information regarding Company specific HR policies and/or procedures, while complying with TJX, State, and Federal guidelines. Inquiries and processing include, but are not limited to, benefits, paid time off, leaves of absence, navigation in HR Systems, and verifications of employment. The position offers opportunities for career growth within TJX Companies, a Fortune 100 company and a leading off-price retailer.

Requirements

High school diploma or equivalent
Deep understanding of HR process areas/services within the pod they support
Understanding of legal and regulatory requirements by region, state and population groups they are supporting
Strong written and verbal communication skills
Experience working on a team, and independently
Time management skills; ability to multi-task and work in a fast-paced environment
Ability to prioritize work based on internal and external deadlines
Ability to remain flexible and pivot based on business needs
Knowledge of HR workflows design in TJX systems
Knowledge of navigating ServiceNow case and knowledge workflows
Ability to maintain confidentiality and apply privacy requirements
Self-sufficient utilization of resources
Proficient in Microsoft Office (specifically Excel, Word, and Outlook)

Nice To Haves

Minimum 1 year job related experience in an administrative role

Responsibilities

Responds to inquiries including, but not limited to, HR policies and procedures, health and wellness benefits and leaves of absence through multiple modes of contacts (phones, emails, ad hoc reports)
Process routine transactions aligned to the pod the Rep is anchored to support (e.g. associate inquiries, associate movement, separations, 1-9 verification)
Performs accurate and timely processing of HR transactions in HCM system
Provide a high level of customer service to TJX associates including processing transactions in alignment with SLAs and escalate issues or risks to managers and pod leads as needed
Highlight opportunities to address common inquiries through self-service functionality
Identifies trends in inquiries, transaction requests, and / or issues and share improvement opportunities with managers and pod leads
Asks probing questions to identify what is truly being asked to provide additional details and clarity around the topic
Ensure all Associate interactions are conducted in a professional and confidential manner while exhibiting excellent customer service
Prioritizes higher value activities based on business needs
Escalates complex cases to internal resources, including Specialists, SMEs, CoEs and HRBPs for further research and resolution
Assists Associates and Managers navigating through HR systems
Other duties as assigned