Sr Specialist, Digital Experience

T-Mobile • Frisco, WA

1d • $57,900 - $104,500

About The Position

The Sr. Specialist, Digital Experience operates and optimizes enterprise communications and knowledge intranet platforms, focusing on access, authoring, experience, and usability. The role identifies audience needs and applies continual improvement processes to enhance product effectiveness, satisfaction, and utilization. It owns programs or processes supporting larger organizational and enterprise goals, including business requirements, content management, feedback collection and analysis, governance, site adoption, user engagement, and UX/UI concepts and evaluation.

The position collaborates with cross-functional partners and third-party resources to ensure content, systems, and tools meet audience expectations. It also consults on large, complex projects involving content initiatives, technical integrations, site performance analysis, user experience, and team workflows and processes.

Requirements

• At least 2 years of experience in digital product management or similar roles developing and executing experiences and content strategy plans in an agency or corporate environment.
• At least 2 years working in a fast-paced, high-volume Marketing, Communications, and/or Public Relations function for a large corporation or agency, with strong cross-functional partnership experience.
• Skill in writing and editing website content and in web content strategy, permissions, personalization, accessibility, and other core needs of web-based experiences.
• Ability to travel up to 10% to collect stakeholder feedback in the field and/or support project launches.
• Exceptional technical writing, executive presentation skills, and business acumen.
• Strong understanding of the digital space and current standards, with the ability to adapt quickly to standards for Accessibility, CSS, HTML, JSON, and other web technologies and languages.
• Ability to use analytics tools to synthesize insights from large datasets and make informed website content and design improvements.
• Strong organizational skills and a history of anticipating issues and proactively developing and implementing appropriate test, launch, or response plans.
• Ability to multitask and deliver results under pressure and tight deadlines.
• Excellent problem-solving and analytical skills.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Bachelor’s degree or higher in a related field, or equivalent experience.
• Experience developing and leading communications strategy for dynamic organizations that have experienced significant change, such as changes in response to market conditions or competition.
• Proficiency authoring and publishing content using HTML or standard content management systems such as AEM or Drupal.
• Experience working with backend systems using SQL and other database query tools.

Responsibilities

• Conduct user research and usability studies, collaborating with designers, developers, and business teams throughout the process.
• Participate in analysis, market research, and validation to identify opportunities for new or existing capabilities and features.
• Partner with business owners, scrum teams, and cross-functional stakeholders to scope work, write requirements, design solutions, develop user stories and features, and conduct user acceptance testing.
• Partner with IT to manage the roadmap and backlog, ensuring technology delivers capabilities on time, at budget, and to specification.
• Work with a broad group of stakeholders to identify needed capabilities, potential issues or risks, and solutions.
• Monitor and evaluate performance to support continuous improvement.
• Execute operational tasks to ensure platforms function effectively for authors, employees, and support groups.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Annual bonus or periodic sales incentive or bonus, depending on role and eligibility.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed