Sr. Specialist, Business Process Management

Brookfield Wealth Solutions, Ltd•Chicago, IL

About The Position

Argo’s Centralized Operations team supports the company by creating efficiencies across business functions, improving customer service, streamlining underwriting transactions, and standardizing workflows. The Sr. Specialist partners with Product Lines and other business functions, including Product Management and Actuary, to address technical and operational needs and consistently improve processes in response to market demands. The role also supports underwriters and support staff in carrying out their duties through the use of systems and guidelines. The position works with system platforms, cross-functional teams, Division Managers, vendors, Information Technology, Business Process Outsourcing providers, and overseas partners. It may involve travel. Applicants must be legally authorized to work in the United States; employment visa sponsorship is not available.

Requirements

High school diploma or equivalent.
At least 5 years of insurance experience with authority.
Proficiency with Word, Excel, PowerPoint, and Outlook.
Ability to balance multiple inquiries and competing demands using a positive coaching approach with employees.
Ability to function effectively in a time-sensitive, high-volume environment.
Effective leadership skills and sound influence when dealing with challenging situations.
Strong written and oral communication skills.
Ability to work autonomously in a fast-paced, production-oriented environment.
Analytical ability.
Ability to maintain positive working relationships with internal and external clients.
Ability to work successfully in a team environment.
Must be legally authorized to work in the United States; employment visa sponsorship is not available.

Nice To Haves

College coursework or degree.
Insurance designation.

Responsibilities

Serve as a business representative and liaison for various system platforms.
Conduct production and maintenance testing.
Identify workflow and process impacts resulting from system updates.
Communicate system updates to impacted staff and coordinate training when needed.
Identify system defects or gaps and provide resolution-based fixes.
Prioritize system releases across functions.
Develop and maintain onboarding standards.
Coordinate with cross-functional teams to develop, write, and implement requirements.
Approve authorizations for service requests outside support staff authority.
Direct task flow and ensure effective and efficient work processes.
Liaise with Division Managers on special issues and projects.
Train, coach, and mentor less experienced staff, including Quality Assurance staff.
Manage Product Line and vendor relationships.
Conduct underwriting file analysis, including identifying forms and endorsements used in policy construction.
Assist underwriters and support staff in carrying out their duties to enhance division performance through the use of systems and guidelines.
Proactively manage relationships with Information Technology, Business Process Outsourcing providers, and overseas partners.
Suggest, document, implement, and audit workflows that increase efficiency across Argo.
Perform other duties as assigned.