Sr. Specialist, Business Process Management

BP&C • Richmond, VA

7d

About The Position

Argo’s Centralized Operations team creates efficiencies across business functions to improve customer service, streamline underwriting transactions, and standardize workflows. The Sr. Specialist, Business Process Management partners with Product Lines and other business functions, including Product Management and Actuary, to improve operations and meet market demands from technical, operational, and customer-focused perspectives.

The role serves as a business representative and liaison for system platforms, supports system testing and release prioritization, identifies workflow impacts and system defects, and coordinates communications and training. It also develops onboarding standards, works with cross-functional teams on requirements, directs task flow, supports underwriting operations, manages product-line and vendor relationships, and improves and audits workflows. The position may involve travel.

Requirements

• High school diploma or equivalent.
• At least 5 years of insurance experience with authority.
• Proficiency with computer programs including Word, Excel, PowerPoint, and Outlook.
• Ability to balance multiple inquiries and competing demands using a positive coaching approach with employees.
• Ability to function effectively in a time-sensitive, high-volume environment.
• Effective leadership skills and sound influence when dealing with challenging situations.
• Strong written and oral communication skills.
• Ability to work autonomously in a fast-paced, production-oriented environment.
• Analytical ability.
• Ability to maintain positive working relationships with internal and external clients.
• Ability to work successfully in a team environment.
• Legally authorized to work in the United States; employment visa sponsorship is not available.

Nice To Haves

• College coursework or degree.
• Insurance designation.

Responsibilities

• Serve as a business representative and liaison for various system platforms.
• Perform production and maintenance testing.
• Identify workflow and process impacts resulting from system updates.
• Communicate system updates to impacted staff and coordinate training when needed.
• Identify system defects or gaps and provide resolution-based fixes.
• Prioritize system releases across functions.
• Develop and maintain onboarding standards.
• Coordinate with cross-functional teams to develop, write, and implement requirements.
• Approve authorizations for service requests outside support staff authority.
• Direct task flow and ensure effective, efficient work processes are in place.
• Liaise with Division Managers on special issues and projects.
• Train, coach, and mentor less experienced staff, including Quality Assurance staff.
• Manage Product Line and vendor relationships.
• Conduct underwriting file analysis, including identifying forms and endorsements used in policy construction.
• Assist underwriters and support staff in carrying out their essential duties to enhance division performance through use of systems and guidelines.
• Proactively manage Information Technology, Business Process Outsourcing, and overseas partner relationships.
• Suggest, document, implement, and audit workflows that increase efficiency across Argo.
• Perform other duties as assigned.

Benefits

• Competitive compensation package.
• Performance-based incentives.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Paid time off.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED