Sr. Solutions Engineer, West

Keyfactor, Inc.

2d • Remote

About The Position

The Senior Solutions Engineer leads technical discussions and solution development for key accounts, providing advanced technical guidance. The role mentors junior team members and contributes to strategic sales initiatives by applying a deep understanding of product offerings and customer needs. The position is remote in the western United States and involves travel of up to 25–40%.

Requirements

• Bachelor's degree or equivalent experience.
• Extensive experience leading technical discussions and solution development for key accounts.
• Demonstrated ability to contribute to strategic sales initiatives and mentor junior team members.
• Strategic thinking to contribute to the development of sales strategies and initiatives.
• Mentorship skills to support the growth and development of junior team members.
• Adaptability to handle evolving market dynamics and customer needs.
• Ability to independently drive large customer meetings, onsite and virtual, to develop and document a recommended architecture and deployment roadmap.

Responsibilities

• Lead technical discussions with key clients, understand their requirements and challenges, and provide advanced technical solutions aligned with business objectives.
• Drive solution development for key accounts, tailoring technically robust solutions to specific customer needs.
• Provide advanced technical guidance and expertise to internal teams and clients, serving as a subject matter expert.
• Contribute to strategic sales initiatives using product knowledge and understanding of customer needs to help develop effective sales strategies.
• Collaborate with product management, engineering, and other teams to align customer requirements with product capabilities.
• Stay informed about industry trends, emerging technologies, and competitor offerings, and provide insights and recommendations for product enhancement and innovation.
• Build strong client relationships as a trusted advisor through technical expertise, reliability, and value-added solutions.
• Mentor and coach junior team members, sharing knowledge and best practices to support their technical development and careers.
• Participate in product testing and provide actionable feedback to improve product quality and user experience.
• Independently lead large customer meetings, onsite and virtual, to develop and document a recommended architecture and deployment roadmap.

Benefits

• Company-wide day off on the second Friday of each month, except November and December; subject to change.
• Comprehensive benefit coverage globally.
• Paid parental leave, with structure varying by region; in the United States, generous paid parental leave is offered.
• Adoption and fertility support.
• Competitive time off globally.
• Wellbeing resources, wellness allowance, mindfulness app membership, and Wellness Wednesdays.
• Three days off for volunteering, Global Volunteer Day, and company nonprofit matching.
• Monthly talent development and cross-functional meetings to support professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior