Sr Software Quality Engineer

Michaels Stores•Irving, TX

20h•Onsite

About The Position

We are looking for an experienced Senior QA Automation to drive quality engineering across our Digital ecosystem, including e-commerce, mobile applications, APIs, Third-party integrations, and emerging AI-powered customer experiences. This ideal candidate will define and execute an automation-first with AI-enabled quality strategy, scale existing automation frameworks, improve test coverage and release confidence, and lead quality engineering initiatives across multiple teams. This is a hands-on technical lead role with strong experience in UI, mobile, API, service integration and end-to-end testing, combined with strong knowledge of modern AI-assisted test automation frameworks.

Requirements

Bachelor’s or master’s degree in computer science, Information Technology, or equivalent practical experience.
Strong hands-on experience in Playwright using JavaScript/TypeScript
Experience designing scalable automation frameworks
Page Object Model / component-based automation
Parallel execution, distributed testing and CI/CD integration
Strong working knowledge of modern AI development and QA tools, including several of: GitHub Copilot; Gemini or ChatGPT or Claude or Cursor or any open-sourced LLMs
AI-powered test generation
Prompt engineering
AI agent testing
MCP
AI-assisted debugging and root-cause analysis
Agentic QA automation
5+ years of experience in quality assurance
Excellent analytical and problem-solving skills, with a keen attention to detail.
Good communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
Proven ability to work in a fast-paced, agile environment and manage multiple priorities effectively.

Nice To Haves

Quality assurance of retail technology or e-commerce application.
Experience working with retail POS systems, e-commerce platforms, or other retail technology solutions.
ISTQB or other relevant certifications in software testing.

Responsibilities

Define and implement the Automation strategy across e-commerce, mobile, APIs, backend services, and other third-party integrations.
Establish automation as the primary approach for regression, functional, integration, and end-to-end testing.
Partner with Engineering, Product, Architecture and DevOps teams to establish quality standards and release readiness criteria.
Drive shift-left testing, continuous testing, and quality ownership throughout the SDLC.
Define automation KPIs including automation coverage, defect leakage, execution time, flaky-test rate, escaped defects, and release quality.
Mentor QA engineers and establish engineering standards, reusable frameworks, and best practices.
Lead automation for Michaels.com digital commerce experiences covering: Build scalable UI automation using modern frameworks such as Playwright. Establish cross-browser, responsive, accessibility, and end-to-end automation strategies.
Own automation strategy for iOS and Android mobile applications using Appium. Validate mobile-specific functionality. Establish device/browser coverage strategy using cloud platforms such as Sauce Labs or equivalent.
Build automation using Playwright API, Postman/Newman, Karate using JavaScript/TypeScript.
Validate service-to-service integrations, databases, messaging, inventory, pricing, order management, payment, and fulfillment workflows.
Implement contract testing and integration testing for distributed services and integrate API automation into CI/CD pipelines.
Establish an AI-first QA automation strategy using modern GenAI tools.
Use AI coding assistants and agentic development tools to accelerate: Test-case generation/ Test-data generation; Automation script generation; API test creation; Regression optimization; Failure triage; Test maintenance; Documentation.
Evaluate and implement AI-enabled testing solutions such as GitHub Copilot, Gemini, Claude, ChatGPT, Cursor, Amazon Q, or equivalent open-source LLMs.
Implement AI-assisted test generation and intelligent regression selection.
Explore LLM/GenAI application testing, including prompt validation, hallucination testing, response accuracy, safety, grounding, and consistency.
Use Playwright MCP and agentic automation where appropriate to connect AI tools with testing frameworks and engineering workflows.
Integrate automated testing into CI/CD pipelines and establish quality gates for sprint releases.
Implement parallel and distributed test execution to reduce regression cycle time.
Integrate automation with tools such as GitHub/GitLab, Jenkins, Azure DevOps, or equivalent platforms.
Other duties as assigned