Sr. Software Implementation Specialist

iRely Career Site•Irving, TX

3d•Onsite

About The Position

In 2008, iRely began selling its Commodity Management system to producers and processors. Since then, we have continued to expand and implement new software designed to deliver business management solutions for the petroleum distribution, retail, agriculture, and commodity industries. Today, iRely remains privately owned and self-funded, with a long-term ownership plan that ensures private ownership for decades to come. Our commitment to customer success has made us a global leader in digital transformation. Headquartered in Dallas, Texas with offices in Bangalore (India), and Makati City (Philippines), iRely has nearly 40 years of experience providing end-to-end ERP and CTRM to over 500 customers in more than 25 countries. Here at iRely, we understand that your Business isn't simple, but our Innovative Software Solutions are. We are seeking a dynamic Sr. Software Implementation Specialist to join our Professional Services team at our headquarters in Irving, Texas. This individual will play a pivotal role in deploying our CTRM and ERP solutions and delivering exceptional value to our customers. As a Software Implementation Specialist, you will act as a trusted advisor, ensuring seamless integration, configuration, and adoption of our software to meet customers' unique needs. This role involves a blend of technical proficiency, functional expertise, and customer-facing skills, requiring occasional travel to work directly with clients.

Requirements

Bachelor’s degree
Minimum of 3 to 5 years of experience with ERP or CTRM software product implementation
A background in accounting, applications including AR, AP, and GL
Strong analytical, problem-solving, and communication skills.
Proven ability to manage multiple projects and deliver quality outcomes in a fast-paced environment.
Willingness to travel 20%
Candidates must be local to the Dallas/Fort Worth area
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Nice To Haves

Experience in Agriculture, Coffee trade industry a plus!

Responsibilities

Lead requirements-gathering sessions to understand customer needs and business processes.
Provide top-notch customer service to large and strategic customers.
Support customers through User Acceptance Testing (UAT), training, and go-live activities.
Deliver training sessions for both trainers and end users, ensuring successful software adoption.
Interface with customers at all levels
Participate in customer meetings and sales events.
Provide customer training
Configure and build the iRely Store Suite to align with customer requirements.
Execute project tasks in collaboration with project managers to deliver projects on time and within scope.
Provide on-site and remote support during escalations, go-live, and post-go-live phases.
Follow established implementation standards set by the Professional Services Organization (PSO).
Assess and resolve complex project challenges, focusing on quality-driven solutions.