Technical Software Implementation Specialist

Fluxx

1d•$100,000 - $108,000•Remote

About The Position

Fluxx is hiring a technical Implementation Specialist to play a critical role on the Customer Onboarding Team. We are looking for candidates with 3-5 years of professional experience, which includes a combination of customer-facing, project-based, and technical implementation work. The primary responsibilities of the SaaS Implementation Specialist include: 1) becoming a Fluxx product expert, 2) translating the customer’s business needs into Fluxx solutions leveraging platform functionality, 3) configuring the system based on the customer’s needs, 4) executing data migrations (if scoped and in partnership with Data Specialist) and, 5) creating and maintaining a strong project timeline and executing against the scope. This is a full-time exempt and remote position. Candidates must be located in the United States. About Fluxx: At Fluxx, our mission is to be the leading collaborative grantmaking platform in our global communities. We believe in building technology that drives a positive impact in our world. Our platform helps foundations and agencies streamline the grantmaking process, making it easier to get funding to those who need it to support their mission. We are driven to help facilitate change through our solutions that automate grantmaking for organizations all over the world. Over the past decade, Fluxx has built a boundary-pushing community of 330+ grantmakers who work with more than 150,000 nonprofits worldwide who are responsible for transacting $15.7B in investments last year alone!

Requirements

3-5 years of professional experience: 1) configuring software solutions, 2) eliciting customer requirements/user stories, and 3) business process analysis
Strong familiarity with agile project management principles, tools, and techniques. Previous project management experience required.
Be comfortable presenting technical information and leading customer meetings with professionalism and integrity
Very strong analytical skills and the expertise to translate user scenarios (or business requirements) into technical solutions
Experience and/or understanding of data migration processes and principles
Detail-oriented with the ability to multitask, meet deadlines, and quickly process information
A track record of being a team player and leader with strong interpersonal skills and a talent for collaboration
Be a problem-solver who has a demonstrated ability to overcome challenges with creative solutions
Be a self-motivated, independent worker and thinker with a positive attitude

Nice To Haves

Familiarity with grant management processes is a huge a plus
Familiarity with CRM and grantmaking software is also a plus (especially Fluxx Grantmaker)
Familiarity with scripting skills, including CSS/HTML/Liquid/Ruby
Passionate about Fluxx’s vision to become THE company that changes philanthropy forever

Responsibilities

Manage the implementation of Fluxx software for multiple customers concurrently, delivering within the project scope and timeline deadlines
Ability to navigate and balance competing priorities across multiple projects
Collect and confirm product configuration requirements using blueprints, templates, prototyping, business analysis, and process analysis to deliver grant management solution configuration to meet those requirements
When appropriate, leverage knowledge of programming languages to meet customer’s requirements and enhance their experience of the platform
Utilize stellar project management skills and techniques to ensure scope and timelines are adhered to and the customer has a satisfactory experience during their implementation and beyond
Oversee the data migration within the project to both effectively communicate the process and model as well as complete the technical elements: data readiness, execution, iteration.
Troubleshoot and facilitate issue resolution, proactively collaborating with team members of other departments (Product, Support, Engineering, etc.)
Educate customers on how to use purchased software system and personalized system features
Communicate with different levels of management regarding project status and needs. Ability to discuss these solutions with both the technical and business community.
Be a great communicator, meaning you understand the significance and appropriate use of tone and mediums based on circumstance and audience.
Be ready, willing, and able to track and document everything that happens on the project, then report on it like clockwork to the project team and stakeholders.