Technical Product Implementation Specialist

CSC•Wilmington, NC

23h•Hybrid

About The Position

We are seeking a customer-focused, solutions-driven Technical Product Implementation Specialist to join our Enterprise Legal Management (ELM) team. This role is central to the successful design, configuration, and delivery of CSC’s SOP Pro and Enterprise Legal Management solutions. You will be the primary project lead for clients implementing SOP Pro and Enterprise Legal Management — translating legal workflows into solution designs, driving adoption, and ensuring successful rollouts that reduce risk and unlock operational value for legal teams.

Requirements

Experience as a project manager or in product support is required
Strong communication skills
Strong customer service ability

Nice To Haves

Experience working with clients in software implementation highly desired
Experience with Matter Management or Enterprise Legal Management is highly desired

Responsibilities

Lead end-to-end SOP Pro and Enterprise Legal Management product implementations, including discovery, requirements, configuration, testing, training, and go-live support.
Translate client business objectives and legal workflows into effective product configurations and implementation plans.
Guide clients through best practices for requirements intake, lifecycle management, reporting, and governance.
Provide client-facing, role-based product training to ensure user readiness, adoption, and ongoing self-sufficiency.
Act as a subject matter expert on the SOP Pro and Enterprise Legal Management products, ensuring solutions align with platform capabilities and future scalability.
Own implementation projects from kickoff through post-launch stabilization, maintaining accountability for scope, timeline, risks, and outcomes.
Develop and manage detailed project plans, milestones, dependencies, and status communications.
Proactively identify risks, issues, and cross-functional dependencies, driving mitigation strategies and decision-making.
Balance multiple concurrent projects while maintaining a high standard of delivery and attention to detail.
Serve as a primary point of contact during implementation, building trusted relationships with legal operations, IT, finance, and outside counsel stakeholders.
Facilitate structured working sessions, status reviews, and executive updates with professionalism and clarity.
Set realistic expectations while maintaining ownership of the overall client experience and success.
Apply analytical and critical thinking to resolve implementation challenges and workflow constraints.
Identify opportunities to improve implementation efficiency, standardization, and client outcomes.
Demonstrate resilience and persistence when navigating ambiguity, technical complexity, or changing client needs.
Communicate with honesty and transparency, fostering trust with both clients and internal teams.
Represent CSC’s values in every interaction, reinforcing confidence in the product and implementation approach.
Maintain a high standard of professionalism, accountability, and empathy throughout the client journey.