Automotive Sales Software Implementation Specialist

PBS Systems•Arlington, TX

1d•Hybrid

About The Position

PBS is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America. We are transforming how people buy and service vehicles. With almost 40 years in the industry, PBS is the third-largest Dealership Management System (DMS) provider in North America. We offer a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting. PBS is committed to supporting professional growth, with career paths that can evolve in alignment with skills, interests, and aspirations.

Requirements

1-2 years’ experience in a dealership environment
Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Ability to quickly learn and adapt to new software tools
Able to travel within the U.S. and Canada up to 2 weeks per month
Valid passport, U.S/Canada visa (if applicable), and full driver’s license required
High School Diploma

Nice To Haves

PBS software experience is a strong asset
Experience facilitating in-person and virtual training sessions

Responsibilities

Develop proficiency and stay up to date with PBS Software Expertise
Master the process of training new customers on the accounting silo of PBS software
Proactively learn new products to expand PBS knowledge
Conduct training sessions for customers in the assigned silo and, when possible, in other silos
Perform installation tasks and serve as a reliable installation resource without the need for direct supervision
Confidently navigate and discuss the features of our Dealer Management Software to deliver exceptional support and solutions to customers
Build and maintain strong customer relationships by proactively identifying client needs and ensuring expectations are consistently met or exceeded
Accurately enter and update data into company databases and systems, ensuring completeness and correctness of information
Maintain documentation and update it as departmental processes evolve
Document tickets, investigate arising issues, and escalate them to the appropriate teams
Effectively prioritize and manage tasks independently, demonstrating sound judgment without requiring direction from Team Leads
Promptly respond to both internal and external training requests
Share knowledge within your own silo and with others across the DTO (Dealership Training Optimization) team
Commit to continued education and cross-training activities
Ensure consistent monitoring of the client calls queue
Create and maintain a positive work environment
Perform other duties and responsibilities as assigned