Automotive Sales Software Implementation Specialist

PBS Systems • Arlington, TX

1d • Hybrid

About The Position

PBS is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America. With almost 40 years in the industry, PBS is the third-largest Dealership Management System (DMS) provider in North America. PBS offers a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting. PBS is committed to supporting professional growth, with career paths that can evolve in alignment with skills, interests, and aspirations.

As a Dealership Software Trainer (Sales Module), you will deliver training and support to new and existing customers on our Dealer Management Software (DMS). You’ll lead virtual sessions via phone and online platforms as well as providing onsite training during new client software installations. Your role is key to ensuring a smooth and successful onboarding experience. This position will be based in our Arlington, Texas and will require regular travel to customer sites across Canada, the U.S., and the Caribbean. Approximately 50% of your time will be spent working from the office, while the other 50% will involve onsite visits to dealerships as part of the software installation and training team. This is not a sales position; Sales Dealership Software Trainers are responsible only for training users on the Automotive Sales Module of our software.

Requirements

• 1-2 years’ experience in a dealership environment
• Strong computer skills are required, including proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). The ability to quickly learn and adapt to new software tools is essential
• Able to travel within the U.S. and Canada up to 2 weeks per month; valid passport, U.S/Canada visa (if applicable), and full driver’s license required
• High School Diploma

Nice To Haves

• PBS software experience is a strong asset
• Experience facilitating in-person and virtual training sessions
• Excellent communication skills, including presentation and public speaking.
• Strong problem solving & trouble shooting skills
• Effective time management & organizational skills, multi-tasking & prioritization
• Outstanding documentation abilities

Responsibilities

• Develop proficiency and stay up to date with PBS Software Expertise
• Master the process of training new customers on the accounting silo of PBS software
• Proactively learn new products to expand our PBS knowledge
• Conduct training sessions for our customers, in the assigned silo and when possible, in other silos as well
• Perform installation tasks and serve as a reliable installation resource without the need for direct supervision
• Confidently navigate and discuss the features of our Dealer Management Software to deliver exceptional support and solutions to our customers.
• Build and maintain strong customer relationships by proactively identifying client needs and ensuring expectations are consistently met or exceeded
• Accurately enter and update data into company databases and systems, ensuring completeness and correctness of information
• Maintain documentation and update it as departmental processes evolve
• Document tickets, investigate arising issues, and escalate them to the appropriate teams
• Effectively prioritize and manage tasks independently, demonstrating sound judgment without requiring direction from Team Leads.
• Promptly respond to both internal and external training requests
• Share knowledge within your own silo and with others across the DTO (Dealership Training Optimization) team
• Commit to continued education and cross-training activities
• Ensure consistent monitoring of the client calls queue
• Create and maintain a positive work environment
• Perform other duties and responsibilities as assigned

Benefits

• Professional Development – Ongoing training, certifications, and career growth opportunities
• Travel Opportunities – Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive Health Benefits – Medical and dental coverage
• Paid Time Off – Vacation time, personal days, and paid holidays
• Inclusive Culture – A supportive, collaborative team environment where your voice matters
• Employee Recognition – Regular appreciation programs and performance incentives
• Competitive compensation package – Including a competitive annual base salary, bonus for product certification up to $4,800 per year, great referral bonus, etc.
• Staff discounts - GM, Dell, Goodlife and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED