Sr. Software Engineering Manager, Firehouse Subs

Restaurant Brands International•Jacksonville, FL

7d•Onsite

About The Position

Restaurant Brands International is seeking a hands-on senior software engineering leader for Firehouse Subs’ digital platforms. The role leads technical design, architecture, and delivery of scalable, high-performance solutions for guest engagement, ordering, promotions, loyalty, franchisee tools, and operational systems across North America. The position is expected to contribute production code daily, spending approximately 50–70% of the time hands-on, while guiding architecture, raising engineering standards, and mentoring engineers. The role works closely with Product, Design, Data, and Brand leadership to build digital solutions that improve guest satisfaction, support sales growth, and modernize the Firehouse Subs technology ecosystem. RBI requires employees in this position to work onsite five days per week at its Jacksonville, Florida office.

Requirements

At least 6 years of professional software engineering experience, including leading complex technical initiatives.
Strong proficiency in JavaScript/TypeScript, React, and Node.js.
Experience with GraphQL.
Cloud expertise, preferably AWS, including Lambda, API Gateway, and DynamoDB; Infrastructure as Code experience.
Experience designing and operating distributed, high-traffic systems.
Strong understanding of relational and non-relational database systems.
Experience with CI/CD tools and automation pipelines.
Familiarity with observability tools.
Strong understanding of TDD/BDD testing methodologies.
Proven mentorship and leadership capabilities.
Excellent communication skills, including the ability to explain technical trade-offs to non-technical stakeholders.
Bachelor’s degree in Computer Science or a related field, or equivalent industry experience.
Ability to work onsite five days per week at the Jacksonville, Florida office.

Nice To Haves

Experience with Apollo Federation for GraphQL.
Experience with AWS Lambda, API Gateway, and DynamoDB.
Experience with Terraform for Infrastructure as Code.
Experience with CircleCI, Jenkins, or GitHub Actions.
Familiarity with Datadog, New Relic, or CloudWatch.
Experience in QSR, retail, or consumer-facing digital businesses.

Responsibilities

Design, develop, and deliver robust technical solutions for critical guest-facing and franchisee-facing digital features.
Lead architecture and system design decisions and create clear, actionable Architecture Decision Records (ADRs).
Contribute production code across React, Node.js, and TypeScript-based systems.
Improve the performance and scalability of services handling high transaction volumes.
Improve engineering processes, CI/CD pipelines, automation, and developer experience.
Elevate code quality through design and code reviews, mentorship, and engineering best practices.
Lead feature development from concept through deployment, ensuring reliability and maintainability.
Implement observability and incident triage practices using Datadog or similar platforms.
Collaborate with cross-functional teams to translate business requirements into scalable technical solutions.
Modernize legacy systems toward cloud-native and distributed architectures.
Champion unit, integration, and end-to-end testing practices.
Mentor engineers and foster continuous improvement, accountability, and technical excellence.