Product Manager II, Digital, Firehouse Subs

Restaurant Brands International•Jacksonville, FL

6d•Onsite

About The Position

Restaurant Brands International is hiring a Product Manager II, Digital, for the Firehouse Subs team in Jacksonville, Florida. This role owns the digital ordering experience end to end across web, iOS, and Android in the US and Canada, including the store locator, menu, cart, checkout, payments, gift cards, first-party delivery, and order tracking. The position works with a dedicated product pod of software engineers, data engineers, a product designer, and QA, and partners with Operations, Marketing, Finance, Guest Services, Legal, Analytics, Restaurant Technology, and vendors. The role balances execution discipline, commercial judgment, and clear written communication. It contributes to the long-term direction of the ordering experience, with a primary focus on delivering committed scope on schedule, providing clear requirements and success metrics, and keeping stakeholders informed. RBI requires employees in this role to work in the Jacksonville office five days per week.

Requirements

At least 4 years of product management experience on consumer-facing digital products.
Bachelor's degree in Business, Computer Science, Engineering, or a related field.
Demonstrated ownership of a checkout, payments, or transactional funnel with measurable conversion or revenue impact.
Experience managing cross-functional initiatives with multiple stakeholders and competing priorities, delivering to agreed timelines and communicating status clearly.
Ability to turn ambiguous business or operational needs into clear requirements, priorities, and decisions.
Experience partnering directly with engineering teams and roles such as Tech Leads, QA, Designers, and Data Engineers in an Agile environment.
Experience using Jira, Confluence, and Figma or similar product development and collaboration tools.
Experience with Amplitude or a similar product analytics platform, including defining event taxonomy and analyzing funnels.
Working understanding of payments, PCI-adjacent processes, fraud prevention, privacy requirements, and accessibility standards.
Ability to communicate clearly with technical and non-technical audiences and produce written materials such as roadmap narratives, requirement specifications, decision documents, and executive updates.
Comfort working in a fast-paced, evolving environment that requires adaptability, prioritization under constraint, and proactive problem-solving.
Comfort working onsite five days per week in Jacksonville, Florida.

Nice To Haves

Product management experience in e-commerce, mobile ordering, marketplace, or payments.
Experience managing third-party platform, POS, or delivery integrations.
QSR, retail, or restaurant technology background.

Responsibilities

Own prioritization and the roadmap for the Ordering & Checkout value stream across web, iOS, and Android in the US and Canada.
Translate business, guest, operational, and stakeholder needs into clear product direction, requirements, and sequencing.
Lead planning sessions by aligning priorities, dependencies, timelines, and stakeholder expectations.
Partner with engineering and cross-functional teams to define solutions, evaluate trade-offs, and drive delivery.
Serve as the primary product partner for ordering and checkout initiatives across engineering, design, operations, marketing, finance, legal, guest services, and vendor stakeholders.
Own product areas including the store locator, menu and product detail, cart and checkout, payments, account, first-party delivery, order tracking, and compliance-related ordering capabilities.
Use data, guest insight, success metrics, and business impact to prioritize work and improve conversion and revenue outcomes across the ordering funnel.
Define product requirements and document them through epics, feature specifications, process flows, and other delivery artifacts.
Partner with Design and QA to ensure requirements are understood, aligned with business objectives, and translated into user stories, acceptance criteria, and functional specifications.
Participate in and run Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives.
Support Guest Services and Operations at launch with enablement materials, support tooling requirements, and issue triage.