Product Manager II, Digital, Firehouse Subs

Restaurant Brands International•Jacksonville, FL

5d•Onsite

About The Position

Restaurant Brands International is seeking a Product Manager II, Digital, for the Firehouse Subs team in Jacksonville, Florida. The role owns the digital Ordering & Checkout value stream end to end across web, iOS, and Android in the United States and Canada. Product areas include store locator, menu and product detail, cart, checkout, payments, gift cards, account, first-party delivery, order tracking, and compliance-related ordering capabilities. The Product Manager works with a dedicated pod of software engineers, data engineers, a product designer, and QA, and partners with Operations, Marketing, Finance, Guest Services, Legal, Analytics, Restaurant Technology, and vendors. The role contributes to the long-term direction of the ordering experience, with a primary focus on disciplined delivery: shipping committed scope on committed dates, providing clear requirements and success metrics, and keeping stakeholders informed. The position is onsite in Jacksonville, Florida, five days per week.

Requirements

At least 4 years of product management experience on consumer-facing digital products.
Bachelor's degree in Business, Computer Science, Engineering, or a related field.
Demonstrated ownership of a checkout, payments, or transactional funnel, with measurable conversion or revenue impact.
Experience managing cross-functional initiatives with multiple stakeholders and competing priorities, delivering to agreed timelines and communicating status clearly.
Ability to turn ambiguous business or operational needs into clear requirements, priorities, and decisions.
Experience partnering directly with engineering teams and roles such as Tech Leads, QA, Designers, and Data Engineers in an Agile environment.
Experience using Jira, Confluence, and Figma or similar product development and collaboration tools.
Experience using Amplitude or a similar product analytics platform, including defining event taxonomy and analyzing funnels.
Working understanding of payments, PCI-adjacent processes, fraud prevention, privacy requirements, and accessibility standards.
Clear communication with technical and non-technical audiences and ability to produce effective written materials, including roadmap narratives, requirement specifications, decision documents, and executive updates.
Comfort working in a fast-paced, evolving environment requiring adaptability, prioritization under constraint, and proactive problem-solving.
Comfort working onsite five days per week at the Jacksonville, Florida office.

Nice To Haves

Experience managing third-party platform, POS, or delivery integrations.
Background in QSR, retail, or restaurant technology.
Product management experience in e-commerce, mobile ordering, marketplaces, or payments.

Responsibilities

Own prioritization and the roadmap for the Ordering & Checkout value stream across web, iOS, and Android in the United States and Canada.
Translate business, guest, operational, and stakeholder needs into clear product direction, requirements, and sequencing.
Lead planning sessions by aligning priorities, dependencies, timelines, and stakeholder expectations.
Partner with engineering and cross-functional teams to define solutions, assess trade-offs, and drive delivery.
Serve as the primary product partner for ordering and checkout initiatives across engineering, design, operations, marketing, finance, legal, guest services, and vendor stakeholders.
Own product areas including store locator, menu and product detail, cart and checkout, payments, account, first-party delivery, order tracking, and compliance-related ordering capabilities.
Use data, guest insight, success metrics, and business impact to make prioritization decisions and improve conversion and revenue outcomes across the ordering funnel.
Document product requirements through epics, feature specifications, process flows, and other artifacts that provide clear direction to delivery teams.
Partner with Design and QA to ensure requirements are understood, aligned with business objectives, and translated into user stories, acceptance criteria, and functional specifications.
Participate in and run Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives.
Support Guest Services and Operations at launch with enablement materials, support tooling requirements, and issue triage.