Sr Software Configuration Analyst (ServiceNow)
About The Position
The Applications and Analytics team is at the heart of innovation, powering Michigan’s future by crafting cutting-edge digital solutions that transform how our customers and communities experience energy. Guided by our Digital First strategy, we harness modern technical practices and agile methodologies to create intuitive, impactful software that drives measurable business value and enhances user experiences. Join a dynamic team where collaboration, creativity, and impact converge! We partner closely with business teams to uncover digital opportunities, prioritize high-impact outcomes, and deliver trustworthy, user-friendly technology. By embracing our CE Way principles—engaging on solutions, illuminating priorities, and minimizing waste—we build systems that are simple, helpful, and valuable. If you’re passionate about innovation, community, and shaping a sustainable energy future, come grow with us at Consumers Energy! The Sr. Software Configuration Analyst is responsible for configuring, maintaining, and optimizing generation‑related corporate vendor software solutions, including Commercial Off‑The‑Shelf (COTS) applications such as ServiceNow. This role includes making key architectural decisions, enhancing solution performance, and ensuring seamless integration with business processes. Strong collaboration and communication skills are essential to guide best‑practice adoption and continuously improve overall software quality.
Requirements
- Expert-level scripting proficiency in languages relevant to COTS applications (e.g., OneStream – .NET, C#; PowerPlan – SQL; ServiceNow – SQL; Integrations – SQL; Visual Basic; or ABAP).
- Strong ability to coach, mentor, and teach others while leading technical components within product teams.
- Comprehensive understanding of business processes and enterprise software ecosystems, with the ability to influence both technical and business stakeholders.
- Skilled in vendor management and negotiation, including navigating technical and compliance constraints within vendor platforms.
- Strong analytical and problem‑solving abilities, with a demonstrated capability to assess challenges and refine technical approaches to improve solution outcomes.
- High attention to detail, ensuring all software configurations and solutions meet rigorous quality and performance standards.
- Ability to promote collaboration within teams and foster a culture of technical excellence and continuous learning.
- Excellent written and verbal communication skills that ensure clarity in technical discussions and alignment among stakeholders.
- Skilled ServiceNow Configuration Analyst with hands-on experience across multiple ServiceNow modules to support, configure, and enhance enterprise IT and HR service workflows. The ideal candidate will work closely with business and technical stakeholders to design scalable solutions, optimize platform performance, and ensure best practices are followed throughout the ServiceNow ecosystem.
- Bachelor's degree in Computer Science, IT, Engineering, or a related field with four (4) or more years of experience in software configuration, development, testing, system administration, and/or maintenance
- Associate's degree in Computer Science, IT, Engineering, or a related discipline with six (6) or more years of experience in software configuration, development, testing, system administration, and/or maintenance
- High School Diploma/GED with degree with eight (8) or more years of experience in software configuration, development, testing, system administration, and/or maintenance
Nice To Haves
- Strong expertise in ServiceNow configuration, integration, and administration, with the ability to translate business requirements into effective technical solutions while maintaining platform stability and compliance
- ServiceNow HR and IT module experience
- ServiceNow System Administrator Certification
Responsibilities
- Develop scripts or software components within vendor-provided solutions to perform advanced configuration tasks, enable automation, and implement system enhancements.
- Apply deep knowledge of business processes to gather business and data requirements, evaluate potential solutions, and recommend software options that meet organizational goals. Ensure vendor solutions align with business needs and integrate effectively with existing systems.
- Make significant architectural decisions and contribute to overall system design. Lead the integration of COTS solutions into the existing technology ecosystem, ensuring scalability, reliability, and long-term sustainability.
- Identify opportunities for process automation and optimization to increase efficiency and reduce operational costs.
- Continuously improve COTS solution quality throughout the software lifecycle by incorporating emerging best practices and relevant innovations.
- Design and administer application systems using database management principles and methodologies, including data structures, data modeling, data warehousing, and transaction processing.
- May perform other duties as assigned.
Benefits
- Competitive compensation packages
- Medical, Dental and Vision
- 401k with company match
- Paid parental leave
- Up to 13 paid Holidays
- Paid time off
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
