Software Configuration Analyst (Clarity PPM)

Consumers Energy•Jackson, MI

1d•Hybrid

About The Position

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7. This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa. Location: This position is onsite minimally 3 days a week at One Energy Plaza located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify). General Summary of Job ResponsibilitiesThe Applications and Analytics team is at the heart of innovation, powering Michigan’s future by crafting cutting-edge digital solutions that transform how our customers and communities experience energy. Guided by our Digital First strategy, we harness modern technical practices and agile methodologies to create intuitive, impactful software that drives measurable business value and enhances user experiences. Join a dynamic team where collaboration, creativity, and impact converge! We partner closely with business teams to uncover digital opportunities, prioritize high-impact outcomes, and deliver trustworthy, user-friendly technology. By embracing our CE Way principles—engaging on solutions, illuminating priorities, and minimizing waste—we build systems that are simple, helpful, and valuable. If you’re passionate about innovation, community, and shaping a sustainable energy future, come grow with us at Consumers Energy! The Software Configuration Analyst – Clarity is responsible for the configuration, maintenance, and ongoing support of vendor software solutions, including Commercial Off-the-Shelf (COTS) products such as the Clarity Project Management tool. This role requires a strong understanding of solution architecture, business processes, and data requirements to ensure optimal system performance, security, and efficiency. The Software Configuration Analyst collaborates closely with internal stakeholders to ensure software functionality aligns with organizational needs.

Requirements

Knowledge of software configuration, testing, and maintenance best practices.
Strong vendor management and relationship management skills.
Ability to identify and manage constraints within vendor platforms, including technical limitations and compliance requirements.
Familiarity with vendor-provided software solutions and COTS products.
Solid understanding of solution architecture and business processes.
Strong analytical and problem-solving skills.
High attention to detail, ensuring software solutions meet quality standards and operate efficiently.
Expertise in troubleshooting and performance optimization to support system reliability and continuous improvement.
An experienced Clarity PPM Configuration Analyst.
Bachelor's degree in Computer Science, IT, Engineering, or a related field with two (2) or more years of experience in software configuration, development, testing, system administration, and/or maintenance
Associate's degree in Computer Science, IT, Engineering, or a related discipline with four (4) or more years of experience in software configuration, development, testing, system administration, and/or maintenance
High School Diploma/GED with degree with six (6) or more years of experience in software configuration, development, testing, system administration, and/or maintenance

Nice To Haves

Strong functional and technical expertise in Clarity PPM, with the ability to translate business needs into efficient system configurations while maintaining data integrity and governances
3+ years of Clarity or similar project management tool experience
Project Management Certification is a plus

Responsibilities

Design, document, configure, test, validate, implement, and manage Commercial Off-the-Shelf (COTS) software products, customizing solutions as needed to meet business requirements and ensure seamless integration with existing systems.
Perform routine configuration and maintenance activities to ensure software systems operate securely, efficiently, and effectively. Identify and work within constraints of vendor platforms while optimizing performance and functionality despite technical limitations, licensing restrictions, or integration challenges.
Maintain strong working relationships with software vendors, proactively addressing platform-related issues and ensuring timely resolution to minimize system downtime and disruption.
Perform other duties as assigned.
Support, configure, and optimize project and portfolio management solutions across the organization.
Partner with PMOs, finance, and IT teams to ensure accurate portfolio planning, financial tracking, resource management, and executive reporting using the Clarity PPM platform.