Sr. Slot Performance Manager

Caesars Entertainment•Reno, NV

4d•Onsite

About The Position

We are seeking a highly motivated and detail-oriented Sr. Slot Performance Manager to join our team! The ideal candidate will ensure the proper functioning, maintenance and compliance of all slot equipment while managing a dedicated technical team. This leadership role requires a blend of technical expertise, management skills, and regulatory knowledge to drive operational excellence.

Requirements

Proven experience in slot machine maintenance and management
Recommended five years of experience in casino slot department, and at least three years in a supervisory role in a Slot Tech department
Minimum three years’ experience working with the LnW Slot Data System along with slot admin experience.
Strong troubleshooting and problem-solving skills related to slot equipment and software
Ability to lead, coach, and develop a technical team
Knowledge of gaming regulations and compliance requirements
Excellent communication and organizational skills
Ability to manage budgets and analyze technical performance data
Commitment to maintaining confidentiality and professionalism
Must be able to obtain and maintain a Nevada Gaming License
Above average speech – both speaking and reading/writing English.
Need excellent interpersonal skills.

Responsibilities

Ensure proper appearance and operation of slot equipment, maintaining compliance with all state laws, regulations and company policies
Oversee documentation related to slot projects, maintenance logs, repair logs, purchase orders, and requisitions of slot machine parts and supplies
Produce and analyze reports, reviewing slot activities and performance with the Director of Slot Operations and Vice President of Casino Operations.
Collaborate with management and various departments to ensure smooth operations
Review and address reports regarding malfunctions or other issues, implementing appropriate maintenance and repair solutions
Hire, train, coach and evaluate Slot Technical staff
Troubleshoot slot equipment issues and resolve performance-related problems
Complete company-required training within designated timeframes
Foster and maintain professional relationship with internal personnel and external regulators
Read, understand, and interpret complex instructions and regulatory documents
Maintain up-to-date knowledge of gaming laws and regulations
Stay informed about special events and promotional activities
Uphold strict confidentiality regarding financial data and company policies
Communicate effectively with guests, gaming officials and vendors
Adhere to departmental service standards, ensuring accuracy, timeliness, and trustworthiness
Perform other duties as assigned