Slot Technician - Slot Operations

Hard Rock Hotel & Casino Ottawa • Hard Rock Casino Northern Indiana, IN

1d • Onsite

About The Position

The Slot Technician is responsible for performing a wide variety of diagnoses and repairs of slot machines, with infrequent assistance. This role requires extensive knowledge of both mechanical and electronic aspects of slot machine repair and may involve providing training or assistance to less experienced technicians. The Slot Technician will analyze and respond to a variety of customer service-related issues, and is responsible for the repair and maintenance of component-level electronic circuitry in gaming devices, as well as the installation and removal of gaming devices. Day-to-day preventative maintenance, troubleshooting ticket-in ticket-out and coin machines, performing hopper tests, and clearing coin jams and bill validator jams are key responsibilities. The role also assists in game conversions and firmware upgrades, investigates and verifies ticket issues, and maintains an inventory of necessary supplies. Additionally, the Slot Technician maintains and calibrates currency validators, executes machine moves, game conversions, installations, and floor upgrades of current ticket-in ticket-out products. They are responsible for investigating device malfunctions and clearing jams, performing daily repair and preventative maintenance of all slot machines, and adhering to all Indiana Gaming Regulations. This position requires performing work regularly, predictably, and in a professional manner, including cleaning and sanitizing work and public spaces. Other duties as assigned are also part of the role.

Requirements

• High school diploma or equivalent.
• Good communications skills.
• Basic computer skills.
• Electronic background or minimum two-year experience in slot operations.
• Two (2) or more years’ experience in the Gaming Industry or an equivalent customer service environment.
• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Knowledge of pertinent federal, state, and local laws, codes, and regulations.
• Knowledge of Team Leadership and motivational skills.
• Knowledge of Electronics at the circuit board level.
• Knowledge of Technical experience and training with slots.
• Knowledge of Electronic and computer programming.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Ability to routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
• Ability to present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to interpret and explain policies and procedures.
• Ability to observe and direct actions of subordinates/trainees.
• Ability to inspect and maintain areas for which responsible.
• Ability to review and comprehend all necessary documentation.
• Ability to use all machine test equipment.

Nice To Haves

• Prior experience in the Gaming industry strongly preferred.

Responsibilities

• Analyze and respond to a variety of customer service related issues.
• Repair and maintenance of component level electronic circuitry in gaming devices.
• Installation and removal of gaming devices.
• Day to day preventative maintenance.
• Troubleshoot ticket-in ticket-out and coin machines.
• Perform hopper tests.
• Clear coin jams and bill validator jams.
• Assist in game conversions and firmware upgrades.
• Investigate and verify any ticket issues.
• Maintain inventory of supplies needed to perform job function.
• Maintain and calibrate currency validators.
• Execute machine moves, game conversions, installations, and floor upgrade of current ticket-in ticket out products.
• Investigate device malfunctions of various gaming devices and clear coin bill and coin jams.
• Perform the day to day repair and preventative maintenance of all slot machines.
• Perform other duties as deemed necessary by Management.
• Perform work regularly, predictably and in a professional manner.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.
• Perform work regularly and adhere to all Indiana Gaming Regulations.

Benefits

• Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
• Benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED