Slot Technician II - Slot Operations

Hard Rock Hotel & Casino Ottawa • Northern Meadows, IN

1d • Onsite

About The Position

The Slot Technician II is responsible for performing a wide variety of diagnoses and repairs of slot machines, with infrequent assistance. This role possesses extensive knowledge of both mechanical and electronic aspects of slot machine repair and provides training or assistance to lesser experienced technicians. The Slot Technician II ensures the overall smooth operation of all slot related equipment, keeps slot machines and associated parts in working order, and maintains and repairs gaming equipment as deemed necessary. This role also performs general preventative maintenance of gaming tables and slot machines, troubleshoots and repairs slot machines, and safeguards all property assets in the slot department. The position requires the ability to interact with guests to enhance guest relations and perform related duties as assigned by the slot technician supervisor. A strong working knowledge of slot related machinery is essential. The role also involves performing work regularly, predictably, and in a professional manner, including cleaning and sanitizing work and public spaces, and adhering to all Indiana Gaming Regulations.

Requirements

• High school diploma or equivalent.
• Good communications skills.
• Basic computer skills.
• Two (2) or more years’ experience in a Slot Technician capacity.
• Minimum three-year experience electronic background.
• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Knowledge of pertinent federal, state, and local laws, codes, and regulations.
• Knowledge of Electronics at the circuit board level.
• Knowledge of Technical experience and training with slots.
• Knowledge of Electronic and computer programming.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Interpret and explain policies and procedures.
• Consistently communicate effectively with guests, as well as all levels of team members.
• Observe and direct actions of subordinates/trainees.
• Inspect and maintain areas for which responsible.
• Review and comprehend all necessary documentation.
• Use all machine test equipment.

Nice To Haves

• Team Leadership and motivational skills

Responsibilities

• Assumes responsibilities of Supervisor Slot Performance in the supervisor’s absence as assigned.
• Helps coordinate and lead slot floor moves and shift assignments.
• Provides direction for Slot Technicians on assigned shift as assigned.
• Has the ability to coordinate Special Projects as assigned.
• Ensures the overall smooth operation of all slot related equipment.
• Keeps slot machines and associated parts in working order.
• Maintains and repairs gaming equipment as deemed necessary.
• General preventative maintenance of gaming tables and slot machines.
• Visually inspects and listens to machines and equipment to locate cause of malfunctions.
• Dismantles machines and equipment to gain access to problem area.
• Inspects and measures parts to detect wear, misalignment or other problems.
• Participates in moves and/or conversions of related gaming equipment as required.
• Trouble shoots and repairs slot machines.
• Safeguards all property assets in the slot department.
• Follows all Internal and Indiana Gaming rules and laws.
• Must have the ability to interact with guests to enhance guest relations.
• Performs related duties as assigned by the slot technician supervisor.
• Must have a strong working knowledge of slot related machinery.
• Perform work regularly, predictably and in a professional manner.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.
• Perform work regularly and adheres to all Indiana Gaming Regulations.

Benefits

• Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
• Benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED