Sr. Shared Services Analyst, Benefits & Payroll

Ball•Westminster, CO

4d•$75,000 - $105,000•Hybrid

About The Position

The role of the Sr. Shared Services Analyst, Benefits & Payroll is to manage specific tasks within the payroll function. The role serves as a subject matter expert and is accountable to resolve complex problems, collaborate across the organization, leverage technical expertise and provide exceptional internal/external customer satisfaction. The Sr. Shared Services Analyst should have an understanding of the end-to-end process, payroll benefits management (401(k), RRSP, HSA, etc.) and provide knowledge in process improvement activities or transformation efforts.

Requirements

Bachelor’s degree in Business or related field; equivalent work experience in functional area may be substituted
3 years minimum of relevant experience in benefit/payroll processing.
Demonstrated ability to prioritize and multitask in a fast-paced environment while maintaining a high level of accuracy
Strong customer service orientation with excellent interpersonal and communication skills
Strong analytical and problem-solving capabilities
Adaptable and quick to learn new processes, systems and changes
Excellent written and verbal communication skills with full professional fluency in English
Advanced proficiency in Microsoft Suite
Strong quantitative aptitude with a high level of accuracy and data integrity
In-depth knowledge of shared services processes, methodologies and best practices

Nice To Haves

Preferred SAP and/or ADP experience. ADP GlobalView a plus.
Experience with 401(k)/RRSP reporting, reconciliations and funding.

Responsibilities

Ensure Accuracy and Thoroughness: Lead efforts to achieve meticulous accuracy in tasks by identifying inconsistencies and producing precise work. Mentor junior team members on best practices.
Strategic Collaboration: Facilitate high-level collaboration with team members and cross-functional departments to ensure seamless transitions and effective teamwork throughout processes.
Resolve Complex Issues: Oversee the research and resolution of complex issues, including data collection, analysis, and root cause identification. Escalate and communicate critical issues to senior management.
Primary Point of Contact: Act as the senior contact for daily tasks, providing expert-level answers, resolving high-priority issues, and delivering comprehensive analysis.
Deliver High-Quality Outcomes: Lead initiatives to foster positive interactions with team members and internal/external customers, ensuring the delivery of high-quality results.
Promote Teamwork and Accountability: Champion teamwork and personal accountability through strong leadership, collaboration, and effective communication.
Drive Process Improvements: Lead the identification of inefficiencies within processes and advocate for enhanced efficiency, performance, and quality. Spearhead process improvement initiatives and projects.
Adaptability: Demonstrate advanced flexibility in adapting to new challenges, technologies, and environments. Guide the team through changes and transitions.
Professional Development: Commit to continuous professional growth, staying updated with industry trends and advancements. Mentor and support the professional development of junior team members.
Oversee and optimize the execution of established benefits and payroll processes within the end-to-end payroll function, ensuring adherence to standardized procedures and guidelines.
Act as an advisor for complex benefits and payroll tasks, providing expert analysis, resolving high-level issues, and guiding the team on best practices.
Mentor the more junior team members, fostering a culture of collaboration, accountability, and continuous improvement through effective communication.
Drive process improvement initiatives, identifying inefficiencies within benefits and payroll processes and advocating for enhanced efficiency, performance, and quality.
Ensure compliance with new regulatory benefits including Secure Act 2.0, payroll and tax changes for the responsible countries, staying informed and proactive in implementing necessary updates.
Maintain and advocate for organizational standards, ensuring accurate payroll records and documentation, and adherence to SOPs to comply with SOX and/or regulatory requirements (where applicable).
Take on additional payroll-related assignments or projects, demonstrating flexibility, leadership, and expertise in addressing complex challenges.