Canada Sr Services Manager
About The Position
The Canada T700/CT7 TrueChoice Defense Services Manager is accountable for delivering all contracted requirements and leading a cross-functional, matrixed team supporting T700 and CT7 engine repairs and services. This role is the primary point of contact in Canada for all military end-use T700/CT7 contractual interactions with GE Aerospace and is responsible for the customer’s overall experience and operational readiness outcomes. In addition, this leader will oversee Rotorcraft Entry-into-Service (EIS) global efforts—supporting customers establishing new or expanding GE Aerospace-powered rotary-wing fleets. This role may also support other countries as business needs require.
Requirements
- Bachelor’s degree from an accredited college or university (or equivalent experience)
- 1–3 years of experience in Customer Management or Project Management
Responsibilities
- Own the customer interface for all military end-use T700/CT7 sustainment activities in Canada, including RFQs, contractual interactions, and overall customer experience.
- Lead recurring customer program reviews (status, program management, technical) to communicate fleet readiness, risks, and mitigation plans.
- Coordinate execution across internal teams (CPM, FSRs, FSE, Repair Engineering, Materials/CAM, Sales, Services) and external partners to meet readiness and SQDC targets.
- Manage MRO relationships and performance, including engine/component evaluations, repair proposals, and regular repair status reviews to drive on-time delivery.
- Prepare and deliver engine and component repair proposals by consolidating technical, commercial, and schedule inputs from MROs and internal teams.
- Lead forecasting and provisioning planning with the customer and internal materials team to define provisioning requirements and support engine/component shop visits.
- Drive TAT improvements by integrating forecasts, part demand, shipments, inventory, and MRO execution; resolve constraints and optimize material flow.
- Maintain clear reporting on engine and inventory status, KPIs, and contract deliverables (including CDRLs) to ensure transparency and accountability.
- Lead renewal and commercial activities, including CRM opportunity management, cost build-ups, pricing, and proposal development within guidelines.
- Support fleet transitions and growth (including T700 to CT7 sustainment) and develop EIS and True Choice Defense campaign packages for new or expanding fleets.
- Lead entry-into-service planning through proposal for new or expanding GE-powered rotary-wing fleets, including spares provisioning, support equipment, training, True Choice Defense solutions, and digital tools to achieve readiness objectives from day one.
Benefits
- medical
- dental
- vision
- prescription drug coverage
- Health Coach from GE Aerospace
- Employee Assistance Program
- GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions
- access to Fidelity resources and planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability insurance
- life insurance
- paid time-off for vacation or illness
- annual discretionary bonus
- Relocation Assistance Provided
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What This Job Offers
Job Type
Full-time
Career Level
Senior
