About The Position

We are seeking a Sr. ServiceNow Developer to design, develop, configure, and customize solutions across various ServiceNow modules. This role involves building and maintaining integrations, supporting specialized capabilities, and delivering enhancements through Agile methodologies. The developer will also be responsible for diagnosing and resolving production incidents, developing server- and client-side logic, and ensuring adherence to platform development standards.

Requirements

  • Experience with ServiceNow modules including CSM, ITSM, SPM, Now Assist, and ITOM AIOps.
  • Proficiency in building and maintaining integrations using REST/SOAP web services, IntegrationHub, scripted APIs, and MID Servers.
  • Experience with server- and client-side logic development using JavaScript and Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies/Actions, and Flow Designer.
  • Experience with Azure DevOps for tracking and managing development work.
  • Experience with unit testing, UAT support, and defect troubleshooting.
  • Knowledge of platform development standards, coding best practices, and governance guidelines.
  • Ability to create and maintain technical documentation.
  • Strong collaboration skills with architects, administrators, product owners, and business stakeholders.
  • Ability to stay current with ServiceNow releases and features.

Nice To Haves

  • Experience with BLSP for public-facing portals.

Responsibilities

  • Design, develop, configure, and customize solutions across ServiceNow modules including CSM, ITSM, SPM, Now Assist, and ITOM AIOps, as well as future purchased modules.
  • Build, configure, and maintain integrations between ServiceNow and internal and third-party systems using REST/SOAP web services, IntegrationHub, scripted APIs, and MID Servers.
  • Support and enhance specialized and lesser-used ServiceNow capabilities, including BLSP for the organization's public-facing portal.
  • Deliver enhancements and new features through Agile user stories while also diagnosing and resolving production incidents within defined service levels.
  • Develop and maintain server- and client-side logic using JavaScript and Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies/Actions, and Flow Designer.
  • Track, update, and manage development work in Azure DevOps.
  • Perform unit testing, support user acceptance testing (UAT), and troubleshoot and resolve defects.
  • Participate in code reviews and follow platform development standards, coding best practices, and governance guidelines.
  • Create and maintain technical documentation for solutions, configurations, and integrations.
  • Collaborate with architects, administrators, product owners, and business stakeholders to translate requirements into scalable solutions.
  • Stay current with ServiceNow releases and features and recommend improvements.
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