Sr Service Rep JV

Lincare•Conway, SC

About The Position

This employee performs equipment setups, particularly concentrators and durable medical equipment, in a professional, safe, and timely manner. Equipment is placed in apartments, private homes, clinics, hospitals, nursing homes, and other settings where people with respiratory problems are treated. The role also directs the work of one or more service representatives, oversees warehouse operations, and maintains center inventory.

Requirements

High school diploma or GED.
One to three months of related experience and/or training.
Equivalent combination of education and experience.
Must be at least 21 years of age.
Good verbal and written communication skills.
Computer literacy.

Responsibilities

Complete equipment orientation checklists and required paperwork for new patient setups.
Instruct patients in the safe and proper use of equipment.
Make oxygen deliveries, including cylinders and concentrators, and perform equipment checks along a daily route determined by the patient base and Lincare routing system.
Refill reservoirs with liquid oxygen from a van-mounted tank when deliveries require it.
Perform minor equipment repairs and preventive maintenance at patients’ homes and at the center.
Package equipment for shipment to the manufacturer or its designee when repairs exceed minor repair work.
Maintain equipment according to the manufacturer’s recommended schedule.
Keep the company vehicle clean and orderly, conduct daily inspections, complete required paperwork, and follow its preventive maintenance schedule.
Clean returned rental equipment according to Lincare policies and procedures.
Maintain the cleanliness and organization of the warehouse and storage area.
Follow FDA guidelines for cylinder tracking and oxygen analyzer testing, as well as applicable company policies and safety requirements, including OSHA, PPE, DOT, vehicle safety, and emergency planning requirements.
Serve as an on-call service representative on scheduled evenings and weekends, respond in a timely manner, and record information on the Service Call Report.
Provide backup coverage for other employees during vacation, illness, and other absences.
Act as group leader for service representatives.
Oversee warehouse operations.
Direct one or more service representatives by providing routing instructions and daily work assignments.
Maintain center inventory and submit purchase requisitions to the center manager to replenish stock as needed.
Work overtime when required.