Sr Service Rep JV

Lincare•Conway, SC

About The Position

The Senior Service Representative performs equipment setups, particularly for concentrators and durable medical equipment, in a professional, safe, and timely manner. Equipment is placed in apartments, private homes, clinics, hospitals, nursing homes, and other settings where people with respiratory problems are treated. The role also acts as a group leader for service representatives, oversees warehouse operations, and may direct the work of one or more representatives.

Requirements

High school diploma or General Education Degree (GED).
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Must be at least 21 years of age.
Good verbal and written communication skills and ability to work well with people.
Computer literacy.

Responsibilities

Complete equipment orientation checklists for new equipment and other required paperwork for new patient setups.
Instruct patients in the safe and proper use of equipment.
Deliver oxygen cylinders and concentrators and perform equipment checks on daily routes determined by the patient base and Lincare routing system.
Refill reservoirs with liquid oxygen from a van-mounted tank when required.
Perform minor equipment repairs and preventive maintenance at patients’ homes and at the center.
Package equipment for shipment to the manufacturer or its designee when repairs beyond minor work are needed.
Maintain equipment according to manufacturer-recommended schedules and established preventive maintenance schedules.
Keep the company vehicle clean and orderly, conduct daily inspections, and complete required paperwork.
Clean returned rental equipment according to Lincare policies and procedures.
Maintain a clean and organized warehouse and storage area.
Follow FDA guidelines for cylinder tracking and oxygen analyzer testing.
Follow Lincare operations, training, safety, regulatory, OSHA, DOT, FDA, and emergency-planning policies, including personal protective equipment requirements and the Vehicle Safety Disciplinary Policy.
Work scheduled evening and weekend on-call shifts, respond promptly, and record information on Service Call Reports.
Serve as backup for other employees during vacations, illness, and other absences.
Act as group leader for service representatives and oversee warehouse operations.
Direct the work of one or more service representatives by providing routing instructions and daily assignments.
Maintain center inventory and submit purchase requisitions to the center manager as needed.
Work overtime when required.