Sr Service Partner - Insurance Services, H&B

Paychex•Irving, TX

About The Position

Works independently to provide customer service for multiple Paychex products. Ensures customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures. Proactively educates and informs clients and initiates improvements based on client feedback. The role requires specialized depth and breadth of expertise across multiple Paychex products, interpreting issues and recommending solutions or best practices, and solving complex problems from a broad perspective. May lead functional teams or projects.

Requirements

Relevant insurance license is required, or the ability to obtain the necessary insurance license(s) within 90 calendar days of the official start date.
Must remain eligible for applicable insurance licensing in all 50 states throughout employment.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Cultivate strong relationships with key clients and internal and external partners to deliver advanced-quality service.
Consult with clients and other partners to identify opportunities to enhance the Paychex service experience.
Maintain advanced working knowledge of multiple Paychex products, industry practices, and procedures.
Identify and implement large-scale process improvement opportunities.
Demonstrate advanced skill with systems and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS.
Represent the team on projects and initiatives as needed.
Mentor less experienced teammates.
Document interactions and use the information to improve service.