Sr Service Partner - Online Services

Paychex•Phoenix, AZ

12d

About The Position

Works independently to provide customer service for multiple Paychex products. Ensures strong customer relations and resolves customer claims and complaints fairly, effectively, and in accordance with company policies and procedures. Proactively educates and informs clients, initiates improvements based on client feedback, and applies specialized expertise across multiple Paychex products. Interprets issues and recommends solutions or best practices, solves complex problems with a broad perspective, and may lead functional teams or projects.

Requirements

Advanced working knowledge of multiple Paychex products, industry practices, and procedures.
Advanced skill level with systems and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Cultivate strong relationships with key clients and internal and external partners to deliver advanced quality service.
Consult with clients and other partners to identify opportunities to enhance the Paychex service experience.
Maintain advanced working knowledge of multiple Paychex products, industry practices, and procedures.
Identify and implement large-scale process improvement opportunities.
Use HRIS, Salesforce, Flex, Core Advanced, ORS, and other system and software packages at an advanced skill level.
Represent the team on projects and initiatives as needed.
Mentor less experienced teammates.
Document interactions and use the information to improve service.
Work mandatory overtime during peak seasons to meet business demands.