Sr. Salesforce Solutions Engineer

Managed Health Care Associates•Parsippany-Troy Hills, NJ

17d•Hybrid

About The Position

Managed Health Care Associates, Inc. (MHA) provides care communities access, solutions, and insights to help them run their businesses more effectively. Our members include post-acute providers across the care continuum, including long-term care, home infusion, specialty pharmacies, senior living, and other group living facilities. Our team of associates is passionate about our common mission of helping people age with grace and championing our core values of being Curious Learners, Selfless Advocates, and Relentless Finishers. You are engaged and self-motivated with a superior analytical approach to solving problems, constantly driving for improvement and innovation. Your strong communication and organizational skills make you an excellent team player that adds meaningful contributions to our collaborative and fast-paced work environment. As curious learners, we question the status quo and so should you. This role carries the full weight of Salesforce ownership — from the ground up. You are the complete platform authority: the person who keeps the CRM healthy, trusted, and running cleanly every single day, and who simultaneously architects the integrations, automations, and engineering solutions that unlock its next level of value across Sales, Marketing, and Service. We are looking for someone who has mastered the fundamentals of CRM administration and is ready to operate well beyond them — a solutions engineer who thinks in systems, connects workflows across teams, and builds platform capabilities that did not exist before. You do not hand off admin work to someone else — this role demands mastery of the platform from its foundation to its ceiling, and the engineering depth to keep elevating both.

Requirements

Bachelor’s degree in a technical field or equivalent experience
5+ years of hands-on Salesforce administration and configuration, including experience supporting go-to-market functions (Sales, Marketing, Service); 2+ years in a platform ownership, engineering, or architecture capacity
Working familiarity with Jira and Scrum processes, including backlog management, sprint planning, and tracking work through Agile workflows
Salesforce Administrator certification (required); Advanced Administrator (strongly preferred); Platform App Builder (required); Platform Developer I (strongly preferred); Architect track certifications a strong plus
Deep proficiency in core admin fundamentals: user and license management, security model design (profiles, permission sets, OWD, sharing rules), data governance, sandbox management, and release processes
Strong development skills: Apex, Lightning Web Components, SOQL, REST/SOAP APIs, Salesforce CLI, and Git-based deployments with CI/CD pipelines
Proven experience designing and implementing integrations between Salesforce and enterprise systems (e.g., ERP, data warehouses, marketing automation, billing platforms)
Architecture experience including multi-cloud data modeling, integration design, event-driven architecture, and enterprise security model design
Experience administering or integrating CRM platforms in multi-team, go-to-market environments, with an understanding of end-to-end business processes
Familiarity with AppExchange package evaluation, implementation, and governance best practices
Demonstrated ability to own a platform roadmap, define and prioritize requirements, manage a backlog, and tie outcomes to business value
Fluent communicator across technical and executive audiences; able to translate platform complexity into clear business language
Positive, customer-service oriented mindset with strong attention to detail in documentation and communication

Nice To Haves

Experience with Salesforce CPQ, Revenue Cloud, or Field Service is a plus
Salesforce Administrator certification (required); Advanced Administrator (strongly preferred); Platform App Builder (required); Platform Developer I (strongly preferred); Architect track certifications a strong plus

Responsibilities

Serve as the Primary system administrator for the Salesforce org — own all user provisioning, license management, profile and role hierarchy configuration, and permission set
Maintain org health as a standing discipline: monitor system limits, technical debt, deprecated flows, redundant automation, and field utilization; keep the org clean and performant.
Manage all declarative configuration — page layouts, record types, validation rules, formula fields, custom objects, and relationship structures — with precision and
Own the sandbox strategy and release management process: maintain development, UAT, and production org environments with a disciplined change and deployment cadence.
Administer data integrity standards: define and enforce data governance policies, run routine data audits, manage duplicate rules and matching logic, and own the data dictionary.
Triage, prioritize, and resolve platform support requests from Sales, Marketing, and Service users — with a bias toward root-cause fixes over one-off workarounds.
Own the Salesforce platform roadmap — partner with Sales, Marketing, and Service Operations leaders to prioritize enhancements, integrations, and technical investments with clear business justification.
Serve as the technical platform product owner: run intake, manage the backlog in Jira in concert with business product owners and scrum master, define requirements, and drive delivery from concept to production.
Establish and maintain platform governance: naming conventions, change management protocols, environment strategy, and release cadences.
Proactively surface opportunities to connect workflows, eliminate friction, and increase platform adoption across all four go-to-market teams.
Design and maintain scalable object models, data architecture, and cross-cloud configuration (Sales Cloud, Service Cloud, Marketing Cloud / Account Engagement)
Build and own complex declarative automation: Flow Builder (screen flows, record- triggered, scheduled, platform events), Dynamic Forms, and Einstein features
Manage security architecture including profiles, permission sets, permission set groups, field-level security, sharing rules, and organization-wide defaults
Architect and maintain connected app configurations, OAuth flows, and Named Credentials for external system integrations
Write and maintain Apex classes, triggers, and asynchronous processing (Batch, Queueable, Schedulable) for business logic that exceeds declarative limits
Develop Lightning Web Components (LWC) to create purpose-built, embedded UI experiences within Salesforce
Design, build, and maintain REST/SOAP API integrations with third-party systems (ERP, marketing tools, data platforms, billing systems)
Utilize Salesforce CLI, SFDX, and Git-based version control to manage metadata deployments through sandbox-to-production release pipelines
Build and maintain custom reports, dashboards, and Einstein Analytics / Tableau CRM workbooks that serve as the operating layer for revenue leaders
Serve as the systems integration partner for Sales, Marketing, and Service Ops — map end- to-end workflows across teams and identify where data, process, and platform need to connect
Facilitate discovery sessions and requirements workshops with each team, document user stories, process flows, data dependencies, and acceptance criteria
Ensure CRM data flows cleanly across the full customer lifecycle — from marketing lead capture through sales pipeline to service case resolution
Drive platform adoption through team-specific enablement, in-app guidance, and documentation tailored to each function's workflows
Measure and communicate platform impact: adoption metrics, workflow efficiency gains, and business outcomes tied to Salesforce investments

Benefits

Comprehensive medical, dental, vision and prescription plans with FSA/HSA options individual and family options
Teledoc access
Fitness Reimbursement
Commuter Benefit Plan
Access to an Employee Assistance Program (EAP)
Paid Time Off
Your birthday is a day off and a floating holiday
Paid Parental Leave
401K with a match
Employee Stock Purchase Plan
Life Insurance, short-term C long-term disability insurance
Access to financial and legal advisors
Perks and Benefits Discounts
Tuition Reimbursement
E-learning programs
Ongoing Team Trainings
Paid volunteer time-off
Donation matching
Medical, Dental, Vision Coverage (for employee and family)
Flexible Spending Account & Health Savings Account with Company contribution
Employee Assistance Program
Disability Coverage
Life insurance
401(k) with company match
Employee Stock Purchase Plan (ESPP)
Paid Time Off (PTO), paid holidays, floating days