Sr. Sales Operations Manager

Sprinklr • Washington, DC

3d • $146,000 - $244,000

About The Position

Sprinklr is seeking a Sr. Sales Operations Manager with demonstrable experience in analyses, reporting, and processes across a broad range of Sales Operations and Sales topics. This role involves forecasting, pipeline management, deal advisory, territory management, and compensation. The ideal candidate will have experience working closely with internal stakeholders such as Sales Operations, Sales, Marketing, and the Senior Leadership team. The position prioritizes forecasting & pipeline management, deal advisory, territory management, and compensation. The role involves reporting to leaders and regional teams on results, forecasts, and trends with insights and analysis through dashboards, presentations, and reporting. The candidate will develop KPI reporting and key business insights, pull data points and analyses to influence leaders, and provide strategic recommendations. They will also develop recommendations for new business processes and initiatives, partner with the sales team to analyze trends in key performance indicators, develop financial models, and communicate initiatives and goals with the Senior Management Team. Additionally, the role supports compensation design and partners with cross-functional teams on business initiatives impacting systems, reporting, policies, and process improvements. The Sr. Sales Operations Manager will translate business initiatives into actionable objectives for Sales operations by developing, coordinating, and implementing a plan and measuring its impact.

Requirements

• BA/BS or equivalent experience
• 10-12 years of related experience
• Experience across one or all the following operations functional areas: Sales, Marketing, Inside Sales
• Background in SaaS or a recurring customer subscription model company
• Experience using CRM Software, BI Tools, and Google Applications
• A strong sense of urgency and ability to work in a fast-paced environment with sound business judgment and a focus on problem solving.
• Exceptional communication skills including ability to communicate new concepts when interfacing with Inside Sales teams and Business Leaders
• Effectively manages many priorities across the organization and adjust as priorities change.
• Experience with data management and an understanding of data transformation and visualization techniques to drive insights and data-driven decision making.
• Experience with tools such as Domo, Tableau, SQL, Excel

Nice To Haves

• Ability to bring together multiple sources of data and generate insights and business recommendations.
• Ability to thrive in a fast-paced, rapidly changing environment and work under tight deadlines to prioritize multiple deliverables and responsibilities.
• Interprets business issues and recommends best practices and innovative solutions.
• Detail-oriented and able to maintain a high level of ownership and accuracy.
• Communication skills and an ability to partner effectively across the organization from the individual contributor to senior leadership level.
• Experience leading the ideation, planning, and implementation of business processes to enable more effective operations.
• High standards of accuracy and precision.
• Ability to think creatively and problem solve; highly driven and self-motivated.

Responsibilities

• Report to leaders and regional teams on results, forecasts, and trends with insights and analysis through dashboards, presentations, and reporting
• Develop KPI reporting and key business insights.
• Ability to pull data points and analyses together to influence leaders and provide strategic recommendations.
• Ready to dig into complex problems and become an expert in Sales operations at every level.
• Develop recommendations for new business processes and initiatives to support improvements in Sales operations.
• Partner with the sales team to analyze current and past trends in key performance indicators including sales team performance, pipeline conversion, cost of customer acquisition and lifetime value of customers.
• Develop financial models and analyses for business partners to support optimal sales and marketing decision making.
• Communicate initiatives and goals with Senior Management Team
• Support compensation design to determine the metrics and targets that the teams within Sales are measured on.
• Partner with cross-functional teams on business initiatives that impact systems, reporting, policies, and process improvements.
• Translate business initiatives into actionable objectives for Sales operations by developing, coordinating, and implementing a plan then measuring the overall impact and success.

Benefits

• Voluntary healthcare coverage
• Paid time off
• 401k plan with 100% vested company contributions
• Flexible paid time off
• Holidays
• Generous caregiver and parental leaves
• Life and disability insurance
• Health benefits including medical, dental, vision, and prescription drug coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree