Sr. Revenue Operations Director, Digital Commerce

Acosta•Seattle, WA

About The Position

The Senior Director, Sales Operations, drives new business launch initiatives and strengthens operational effectiveness through proactive issue resolution management. The role ensures collaboration between sales leadership, marketing, finance, and other cross-functional partners to optimize operations and support company growth. The Senior Director leads issue resolution efforts and creates scalable systems to identify and resolve operational challenges across the business.

Requirements

Bachelor’s degree.
8 years of related work experience.
5 years of supervisory or management experience.
3 years leading and managing cross-functional teams, with demonstrated ability to inspire and drive performance.
Strong business management acumen.
Masterful communication and leadership skills.
Ability to manage multiple priorities in a fast-paced environment.
High level of organizational skills and strategic thinking, and ability to navigate complex operational environments.
Strong leadership and management experience overseeing teams with a range of skillsets and career levels.

Responsibilities

Develop and implement strategies for successful implementation of new business launches.
Oversee priority test programs to increase success and evaluate test opportunities in other potential market opportunities.
Serve as the liaison between sales, marketing, finance, and operations on new business launches to ensure alignment and collaboration.
Establish and oversee structured processes to identify, escalate, and resolve operational and client-facing issues in a timely manner.
Collaborate with stakeholders across departments to address root causes of recurring challenges and implement preventive measures.
Monitor issue resolution KPIs and use data insights to improve systems, communication flows, and operational efficiency.
Act as an escalation point for high-impact issues, providing guidance and leadership to resolve complex problems.
Create and maintain centralized sales operations playbooks using workflows, critical paths, and industry best practices to scale operations efficiently.
Monitor, analyze, and report on process performance metrics, identifying trends and areas for continuous improvement.
Provide insights and recommendations based on data analysis to inform strategic decisions.
Drive ongoing process and business improvements by contributing innovative ideas and solutions.
Perform other duties as assigned.