Sr. Revenue Operations Analyst/Revenue Operations Manager

Raintree Systems, Inc

2d•Remote

About The Position

Raintree, the leading provider of efficiency tools and engagement features for healthcare providers in physical and occupational therapy, is looking for a Sr. Revenue Operations Analyst/Revenue Operations Manager to join our growing Business Operations team. This position will be responsible for assisting sales, marketing, and operations leadership in maximizing revenue through optimization of processes, data-driven insights, and technology. They will collaborate closely with key stakeholders on business initiatives, remove silos between teams, and provide key day-to-day operational support. This is a dynamic business improvement role. The ideal candidate will have strong interpersonal communication skills, business and technical acumen, meticulous attention to detail, and be comfortable managing and prioritizing a variety of projects.

Requirements

3-6 years’ experience in revenue operations, sales operations, business analysis, or a related function
Strong expertise with Salesforce CRM required; proficiency with other revenue technologies preferred (Hubspot, Outreach, Gong, Chili Piper, Gainsight, etc.)
Working knowledge of sales, customer experience, and marketing processes and related data;
Proficient in MS Excel, Google Sheets, Pigment, or Tableau for analysis
Excellent verbal & written interpersonal communication skills
Experience working with multiple cross-functional teams
Able to work in a highly collaborative environment
Easily understands complex data and can effectively communicate actionable insights. Able to think critically about business problems, ask questions, and listen to understand challenges and deliver optimal solutions.
Plans, organizes and prioritizes projects in an efficient, productive manner, with limited supervision if necessary and maintains a high attention to detail
Demonstrates tenacity and willingness to go the distance to get something done
Adjusts quickly to changing priorities and conditions, anticipates and copes effectively with the complexity of change.

Responsibilities

Build relationships with sales, marketing, and other functions to understand business needs and challenges, and collaborate to ensure consistent messaging, smooth handoffs, and attainment of shared goals.
Act as the voice of sales in cross-functional initiatives, including product commercialization, ensuring excellence in executing on related operational needs.
Design and implement standardized, efficient workflows for the customer lifecycle, including lead management, opportunity management, forecasting, etc.
Proactively audit processes, systems, and data to ensure a high level of quality and effectiveness throughout the sales function
Manage business improvement projects end-to-end in line with Raintree’s go-to-market approach and data-driven insights.
Collaborate with the business systems team to design, test, implement, and optimize Raintree’s best-in-class revenue tech stack, and support adoption by sales.
Creation and maintenance of sales, marketing, and revenue-related reporting and dashboards in the CRM and/or BI platform.
Analyze metrics to provide insights into revenue, sales funnel effectiveness, and KPIs for executives.
Maintain high data quality within systems, ensuring accurate reporting and actionable insights.
Act as subject matter expert on Raintree processes, data, and revenue systems, and hold ownership of resolving related inquiries from salespeople and other Rainees.
Support deal desk functions by enabling reps on pricing and contract generation tooling, and providing related Tier 1 support.
Provide tools, training, and documentation to support sales team efficiency and self-sufficiency.
Other duties as assigned.