Sr. Revenue Cycle Transformation Manager – Oncology

Hologic•San Diego, CA

13d

About The Position

The Sr. Revenue Cycle Transformation Manager – Oncology aligns with Oncology leadership strategy and drives execution to optimize the front-end revenue lifecycle within a specialty diagnostic laboratory environment. This highly influential individual contributor partners across operational, commercial, and technology functions to improve order accuracy, turnaround times, clean billables, and workflow performance. The role uses automation, AI, advanced analytics, system integrations, and process redesign to identify and implement solutions that enhance scalability, operational efficiency, collectability, and customer and patient experience across the revenue lifecycle. This is an individual contributor role with significant cross-functional influence and no direct people management responsibilities.

Requirements

Bachelor's degree in Business Administration, Finance, Healthcare Administration, Operations Management, Information Systems, Healthcare Informatics, Engineering, or a related discipline.
7+ years of experience in diagnostic laboratory operations, specialty laboratory services, revenue lifecycle management, client services, order management, patient services, business operations, or process transformation.
3+ years of experience leading large-scale operational improvement, workflow redesign, automation, or technology transformation initiatives.
Demonstrated success improving operational performance through analytics, process optimization, and technology enablement.
Experience supporting revenue lifecycle functions from order intake through billing hand-off.
Experience leading enterprise process architecture, workflow modernization, or operational excellence programs.

Nice To Haves

Lean Six Sigma Green Belt or Black Belt certification.
Project Management Professional (PMP) certification.
Certified Business Process Professional (CBPP) certification.
Agile or Scrum certification.

Responsibilities

Evaluate and optimize order intake, demand management, and accessioning workflows to improve accuracy, completeness, and processing efficiency.
Identify opportunities to streamline ordering processes using automation, digital tools, AI-enabled workflow solutions, and system integrations; reduce order exceptions, manual intervention, and processing delays.
Partner with commercial, client, and operational teams to improve order quality and downstream workflow performance, and develop metrics and monitoring processes for first-pass order accuracy and turnaround time.
Partner with Oncology leadership to enhance client onboarding, inquiry management, issue resolution, and service delivery; analyze bottlenecks and implement technology-enabled improvements.
Standardize operational processes and service models across client-facing functions and drive automation that reduces manual effort while improving quality and consistency.
Assess and optimize clinical review workflows for efficiency, consistency, throughput, and quality; collaborate with laboratory, medical, and operational stakeholders on review processes and escalation pathways.
Use analytics and automation to support prioritization, workload balancing, and exception management, and identify ways to reduce turnaround times while maintaining quality and compliance standards.
Partner with Patient Services to improve patient engagement workflows related to benefits investigation, financial counseling, coverage education, and service support.
Improve patient transparency, communication, and experience; evaluate technology solutions and use analytics to identify barriers, trends, and process improvement opportunities.
Ensure operational processes produce complete, accurate, clean billables for downstream billing and reimbursement teams; identify root causes of billable defects, rework, and preventable billing exceptions.
Collaborate with operational and technology teams to improve data quality, workflow controls, and process standardization, strengthening revenue integrity and first-pass billable readiness.
Partner with Reimbursement, Billing, Market Access, and Contracting teams to identify upstream opportunities that improve coverage, collectability, and reimbursement success.
Analyze trends in payor requirements, coverage policies, authorization workflows, and contracting impacts; facilitate cross-functional operational improvements that reduce reimbursement barriers and avoid downstream collection challenges.
Support technology and workflow solutions that improve coordination across operational and reimbursement functions.
Partner with Oncology and Corporate IT to establish operational performance dashboards and KPI frameworks across the revenue lifecycle.
Use analytics, predictive modeling, and AI-enabled insights to identify risks, trends, and optimization opportunities.
Lead and engage key Oncology talent in continuous improvement initiatives using Lean, Six Sigma, and process excellence methodologies.
Measure and communicate transformation impacts through operational, quality, productivity, and financial outcomes, and drive a culture of innovation, accountability, and continuous improvement.