Director Revenue Cycle Transformation

INTEGRIS Health•Oklahoma City, OK

13d

About The Position

INTEGRIS Health is seeking a full-time Director of Revenue Cycle Transformation & Performance to lead process redesign and a strategic portfolio of initiatives intended to improve Revenue Cycle performance across the health system. Reporting under the direction of the Vice President of Strategic Enterprise Solutions, the Director partners with Revenue Cycle, operational, clinical, financial, and technology leaders to design, implement, and sustain integrated people, process, and technology solutions across front-, middle-, and back-end Revenue Cycle functions. Serving as an internal strategic consultant and transformation leader, the Director translates opportunities into executable A3s, roadmaps, and measurable outcomes, from current-state assessment through adoption and value realization. Revenue Cycle leaders remain accountable for daily operations; this role supplies dedicated transformation capacity to redesign work and accelerate strategic priorities. The Director leads and develops assigned Strategic Enterprise Solutions resources across project management, performance analytics, process improvement, and change management. The role also maintains matrixed relationships across the organization and leads through influence where direct reporting relationships do not exist.

Requirements

At least 7 years of experience in healthcare operations, Revenue Cycle, consulting, transformation, or performance improvement.
At least 3 years of leadership experience in a healthcare organization or healthcare consulting environment.
Demonstrated success leading complex Revenue Cycle transformation or performance-improvement initiatives.
Strong business and financial judgment, including the ability to analyze financial and operational data.
Excellent interpersonal, facilitation, public speaking, and written communication skills.
Ability to manage multiple complex initiatives under pressure and meet established goals.

Nice To Haves

Epic Revenue Cycle experience is strongly preferred.
RPA, AI, or automation experience is preferred.
Master’s degree in Healthcare Administration, Business Administration, or a related field.
Project management, Lean, Six Sigma, or related process-improvement certification.

Responsibilities

Review hospital and professional billing performance across financial, operational, workforce, and technology measures against targets and benchmarks to identify opportunities.
Translate enterprise objectives into a prioritized transformation agenda and business cases, advising Revenue Cycle and executive leadership.
Lead current- and future-state workflow design across front-, middle-, and back-end functions, redesigning processes before applying technology.
Develop standard work, operating models, governance, and performance-management mechanisms with frontline caregivers to support adoption.
Partner with IT, Epic, Analytics, and AI/automation teams to implement Epic optimization, RPA, AI, eligibility, authorization, and financial-clearance automation.
Build automation business cases covering capacity, revenue, cost, and ROI; measure reductions in manual work and cycle time and assess expected financial outcomes.
Own the Revenue Cycle transformation portfolio and strategic A3s, defining baselines, root causes, targets, owners, KPIs, and sustainment plans.
Manage multi-workstream programs, consultants, and vendors to timeline, scope, and budget; report progress, risks, and decisions to senior leadership.
Partner with Finance and Analytics to establish baselines, targets, scorecards, and dashboards measuring implementation activity and realized outcomes.
Monitor KPIs including cash, AR days, denials, net collection ratio, authorizations, point-of-service collections, cost to collect, and automation rates, and drive corrective action.
Engage leaders and frontline caregivers early and develop stakeholder, communication, readiness, training, and adoption plans for initiatives.
Monitor post-implementation adoption, address barriers, and develop leaders and caregivers as change agents who sustain improvements.
Lead, coach, and develop assigned Strategic Enterprise Solutions resources; set priorities and accountability, deploy resources toward high-value priorities, and build internal capability to sustain improvements after transition to operational ownership.
Work closely with the Vice President of Strategic Enterprise Solutions and Revenue Cycle executive leadership, and maintain matrixed relationships with Patient Access, Physician Enterprise, hospital operations, Finance, IT, Epic, Analytics, clinical leadership, HR, Compliance, and external partners.
Lead through influence across teams where direct reporting relationships do not exist.