Director Revenue Cycle Transformation

INTEGRIS Health•Oklahoma City, OK

13d

About The Position

The Director of Revenue Cycle Transformation & Performance leads process redesign and a strategic portfolio of initiatives to improve Revenue Cycle performance across INTEGRIS Health. Under the direction of the Vice President of Strategic Enterprise Solutions, this role partners with Revenue Cycle, operational, clinical, financial, and technology leaders to design, implement, and sustain integrated people, process, and technology solutions across front-, middle-, and back-end Revenue Cycle functions. Serving as an internal strategic consultant and transformation leader, the Director translates opportunities into executable A3s, roadmaps, and measurable outcomes, from current-state assessment through adoption and value realization. Revenue Cycle leaders retain responsibility for day-to-day operations; this role provides dedicated transformation capacity to redesign how work is performed and accelerate strategic priorities. The Director leads and develops assigned Strategic Enterprise Solutions resources, including project management, performance analytics, process improvement, and change management. The role works closely with the VP of Strategic Enterprise Solutions and Revenue Cycle executive leadership, and maintains matrixed relationships across Patient Access, Physician Enterprise, hospital operations, Finance, IT, Epic, Analytics, clinical leadership, HR, Compliance, and external partners. It requires leading through influence where direct reporting relationships do not exist.

Requirements

7+ years of healthcare operations, Revenue Cycle, consulting, transformation, or performance-improvement experience.
3+ years of leadership experience in a healthcare organization or healthcare consulting environment.
Demonstrated success leading complex Revenue Cycle transformation or performance-improvement initiatives.
Strong business and financial judgment, including the ability to analyze financial and operational data.
Excellent interpersonal, facilitation, public speaking, and written communication skills.
Ability to manage multiple complex initiatives under pressure and meet established goals.

Nice To Haves

Epic Revenue Cycle experience is strongly preferred.
RPA, AI, or automation experience is preferred.
A master’s degree in Healthcare Administration, Business Administration, or a related field.
Project management, Lean, Six Sigma, or related process-improvement certification.

Responsibilities

Review hospital and professional billing performance across financial, operational, workforce, and technology measures against targets and benchmarks to identify material opportunities.
Translate enterprise objectives into a prioritized Revenue Cycle transformation agenda and business cases, and advise Revenue Cycle and executive leadership.
Lead current- and future-state workflow design across front-, middle-, and back-end functions, redesigning processes before applying technology.
Develop standard work, operating models, governance, and performance-management mechanisms with frontline caregivers to support adoption.
Partner with IT, Epic, Analytics, and AI/automation teams to implement Epic optimization, RPA, AI, eligibility, authorization, and financial-clearance automation.
Build automation business cases covering capacity, revenue, cost, and ROI; measure changes in manual work, cycle time, and expected financial outcomes.
Own the Revenue Cycle transformation portfolio and strategic A3s, including baselines, root causes, targets, owners, KPIs, and sustainment plans.
Manage multi-workstream programs, consultants, and vendors to timeline, scope, and budget; report progress, risks, and decisions to senior leadership.
Partner with Finance and Analytics on baselines, targets, scorecards, and dashboards measuring implementation activity and realized outcomes.
Monitor KPIs including cash, AR days, denials, net collection ratio, authorizations, POS collections, cost to collect, and automation rates, and drive corrective action.
Engage leaders and frontline caregivers early and develop stakeholder, communication, readiness, training, and adoption plans for initiatives.
Monitor post-implementation adoption, address barriers, and develop leaders and caregivers as change agents who sustain improvements.
Lead, coach, and develop assigned Strategic Enterprise Solutions resources; set priorities and accountability, deploy resources toward high-value priorities, and build internal capability to sustain improvements after operational transition.
Maintain matrixed relationships with internal and external partners and lead cross-functional work through influence where direct reporting relationships do not exist.