Sr. Representative, Product Development
About The Position
The Sr. Representative, Product Development documents business requirements to align with overall product strategy and coordinates projects through initiation, execution, and closing. The role partners with legal, risk, compliance, operations, and technology teams to support effective engagement and delivery, and creates program management and strategy presentations for product desks within the line of business. The position identifies business opportunities and develops actionable strategies for specific customer segments and loan types, presenting recommendations and results to senior management. It coordinates with external vendors and internal resources on digital strategies, website design, and product positioning; develops marketing and sales support content; and uses customer journey mapping to assess customer needs and pain points. It also analyzes product-line and ancillary-product performance, develops data and reports for product goals and campaign trends, and prepares ad-hoc reports and monthly recaps, including leadership and board reporting. The role supports and leads departmental and organizational projects and initiatives and participates in committees and work groups.
Requirements
- Bachelor's degree or equivalent work experience in engineering, business, or an equivalent technical field.
- At least 3 years of prior product development experience.
- Ability to work collaboratively in a team environment.
- Ability to manage and uphold departmental standards.
- Strong verbal and written communication, organizational, and project management skills.
- Process-oriented, detail-focused, and strong aesthetic sensibility.
- Ability to adapt to changing priorities and prioritize deadlines.
- Proficiency in Microsoft Office applications, including Word and Excel, and ability to learn new software.
Nice To Haves
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
- Experience with Microsoft Office products.
Responsibilities
- Document business requirements and ensure they align with overall product strategy.
- Coordinate projects from initiation through execution and closing, partnering with legal, risk, compliance, operations, and technology teams.
- Create program management and strategy presentations to support product desks within the line of business.
- Identify business opportunities and develop actionable strategies for customer segments and loan types; present recommendations and results to senior management.
- Coordinate with external vendors and internal resources on digital strategies, website design, and product positioning.
- Create and expand a marketing and sales support content library for product development, promotion, and sales activities.
- Use customer journey mapping techniques to assess customer needs and pain points.
- Analyze issues affecting product-line and ancillary-product performance and identify actionable opportunities to deepen member relationships.
- Create and maintain data and reports to manage product performance goals and monitor trends, performance, and campaign or promotion returns.
- Prepare ad-hoc reports and monthly recaps highlighting qualitative and quantitative trends, including quarterly reporting and monthly board reports for leadership.
- Support, process, and lead departmental and organizational activities, projects, and initiatives.
- Participate in committees and work groups.
Benefits
- Competitive rewards package; benefits are described as supporting employees, their families, and well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
