Sr Business Development Representative

Ingram Micro • Buffalo, NY

2d • $56,000 - $89,600

About The Position

The Senior Business Development Representative helps accelerate partner success through solution enablement, customer engagement, sales support, and platform adoption. The role serves as a trusted advisor to reseller partners, vendors, and internal stakeholders, using business development, customer experience, sales enablement, and technology solutions expertise to uncover opportunities, drive adoption, and create measurable business impact.

The position develops and executes strategies for customer acquisition, solution adoption, upselling, and revenue growth; identifies and nurtures sales opportunities; and works with sales teams to advance the pipeline. It also educates customers and partners on solutions, provides training and presentations, maintains strong customer and vendor relationships, and promotes use of digital platforms. The representative analyzes customer and business performance data, recommends ways to improve engagement and results, mentors fellow representatives, and contributes to process improvement and team development.

Requirements

• Bachelor's degree or an equivalent combination of education and related experience.
• At least 3 years of experience in business development, sales, account management, customer success, sales enablement, technology sales, or a related field.
• Experience developing customer relationships and driving revenue growth through consultative selling.
• Experience using CRM platforms to manage accounts, opportunities, pipeline activities, and customer interactions.
• Strong written, verbal, and presentation communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proven problem-solving, analytical, and organizational skills.
• Ability to collaborate with cross-functional teams and external stakeholders.
• Customer-focused mindset with a strong sense of ownership and accountability.
• Must pass a drug test and successfully pass a pre-employment background check.

Nice To Haves

• Experience in technology distribution, SaaS, cloud, cybersecurity, infrastructure, digital platforms, or related technology solutions.
• Experience supporting reseller, channel, vendor, partner, or distribution ecosystems.
• Knowledge of sales enablement programs, solution selling methodologies, and pipeline management.
• Experience presenting technical or business solutions to diverse audiences.
• Experience training, mentoring, or leading peers in a team environment.
• Advanced understanding of customer engagement strategies and business development best practices.
• Experience analyzing business performance data and translating insights into recommendations and action plans.

Responsibilities

• Develop and execute business development strategies to drive customer acquisition, solution adoption, upsell opportunities, and revenue growth.
• Identify, qualify, and nurture sales opportunities through proactive outreach and relationship management.
• Drive pipeline development and collaborate with sales teams to accelerate opportunity progression.
• Support end-customer acquisition and expand engagement within existing accounts.
• Build expertise in technology solutions, services, and platform capabilities.
• Educate customers and partners on solution offerings and business value.
• Deliver training sessions, presentations, and enablement materials that support customer success and sales effectiveness.
• Stay informed about industry trends, emerging technologies, market dynamics, and competitive offerings.
• Serve as a primary point of contact for customers and vendors, addressing complex inquiries and escalating issues as needed.
• Build stakeholder relationships, understand business objectives, and recommend tailored solutions.
• Partner with vendors on promotions, programs, product updates, and go-to-market initiatives.
• Provide a responsive, problem-solving, and strategic customer experience.
• Drive use of digital platforms and tools to improve customer outcomes and operational efficiency.
• Analyze customer activity, utilization trends, and performance data to identify growth opportunities.
• Provide actionable insights and recommendations to increase engagement and business results.
• Coach, mentor, and support fellow Business Development Representatives.
• Identify process improvement and operational efficiency opportunities.
• Act as an escalation point for complex customer, vendor, or process-related challenges.
• Contribute to best practices, knowledge sharing, and team development initiatives.

Benefits

• Healthcare benefits
• Paid time off
• Parental leave
• 401(k) plan and company match
• Short-term and long-term disability coverage
• Basic life insurance
• Wellbeing benefits
• Professional development, collaboration, mentorship, and career-expansion opportunities
• Certain roles may be eligible for merit increases, annual bonus or sales incentives, and long-term incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Senior