Sr. Relationship Manager- Southern Region

NeighborWorks America•Washington, DC

15h•$78,665 - $119,000•Remote

About The Position

NeighborWorks America is a national, nonpartisan nonprofit organization dedicated to making every community a place of opportunity. With a network of nearly 250 organizations across the US and Puerto Rico, NeighborWorks America provides grant funding, peer exchange, technical assistance, evaluation tools, and professional learning to housing and community development professionals. The organization's network members offer affordable housing, financial counseling, community building, and collaboration across various sectors. NeighborWorks America fosters a collaborative, diverse, and hybrid work environment, emphasizing core values such as accountability, integrity, curiosity, courage, respect, and collaboration. The Field Operations Division is responsible for delivering services, grants, and technical assistance to the network, aiming to sustain a network of excellence that creates opportunities for people to live in affordable homes and strengthen their communities. The Senior Relationship Manager (Sr. RM) plays a pivotal role in serving a portfolio of network organizations, ensuring a deep understanding of their operations and needs, and working closely with a team of relationship managers and regional leadership.

Requirements

Bachelor’s Degree in Business Administration, Public Administration, Nonprofit Management, Community Development, Urban Planning, Finance, Organizational Development, or a related field. Applicable experience may be considered in place of education.
6-8 years of related professional or personal experience in community development, affordable housing, non-profit management, community lending, organizational development, consulting, capacity building, or related field.
Professional or personal experience in nonprofit management or board governance including understanding the fiduciary, strategic and resource development roles of boards with an ability to evaluate board performance.
Advanced experience in developing outcome-based performance measurements.
Ability to identify opportunities for learning, and the ability to design personal and professional development plans for NW’s® network leadership using a variety of methods and techniques.
Experience evaluating and/or analyzing financial statements.
Excellent written, auditory, and oral skills in order to effectively communicate program results; review and facilitate meetings with NW staff and network directors; and engage program staff and directors.
Demonstrated experience in developing and sustaining partnerships.
Demonstrated cultural competence (ability to interact effectively with people of different cultures and socio-economic backgrounds).
Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint and Access) required.
Demonstrated project management skills and multi-tasking abilities. Must have the ability to work on multiple projects with multiple deliverables.
Must be proactive and have the ability to work both independently and collaboratively with colleagues and network members.
Strong customer-service orientation.

Nice To Haves

Experience delivering technical assistance in asset management, affordable housing, or real estate development a plus.
Experience and/or interest in facilitating conversations regarding diversity and inclusion a plus.
Experience supervising consultants a plus.

Responsibilities

Develop comprehensive understanding of organizations by sustaining relationships with network members’ leadership. Initiate and nurture state and local relationships which benefit local network members. Represent the region and NeighborWorks America in relationships with external stakeholders.
Maintain deep knowledge of and actively promote NW’s portfolio of resources (including Initiatives, technical assistance, grant opportunities, etc.), ensuring network members have access to training, grant support, technical assistance, and other resources in the key lines of business.
Serve as the primary point of contact between network organizations and NW America.
Inform and advise NW America regarding strategic direction based on network input, identify issues confronting the network to which NW America may want to respond, and proactively offer solutions.
In partnership with the NWOs, work to improve organizational health and performance. Diagnose challenges through analysis and assessment of financial reports and other supporting documents. Recommend strategies to maintain and develop optimal network organizational health and growth, which may include a potential training plan for the Board, executives, and/or staff. Assist network members with improving procedures and adopting best practices as requested.
Work with Organizational Assessment Division in preparation for program reviews of network organizations, understand the organizational health issues in relation to network organizations’ lines of business and provide comments to discovery and draft reports. Provide input and/or produce write-ups for the PROMPT Portal on each organization in coordination with quarterly Organizational Health Tracking System (OHTS) meetings. Represent the region in participating in OHTS Committee discussions, as needed. Develop action plans in coordination with network members to address items raised through the assessment process.
Encourage organizations to think strategically about new lines of business, business models, practices, service delivery methodologies and service areas in order to have a greater impact within their service areas.
Support network members’ efforts to develop comprehensive planning documents.
Provide linkage between network members and NW, including the National Initiatives division and others, regarding participation in key initiatives such as Success Measures, Community Building & Engagement, Rural Initiative, and Board Governance.
Coordinate requests for technical assistance through third party contractors and/or other NW resources. Assure evaluation of all engagements by working closely with other regional staff to insure agreed upon outcomes for all technical assistance engagements. Provide technical assistance in areas of expertise.
Lead collaborative working groups or teams of peers across the organization in order to achieve common goals.
Have proficiency and demonstrated experience in one or more of the following areas: Real Estate Development; Asset Management; Homeownership; Lending/CDFIs; Financial Management; Resource Development; Organizational Management; or Board Governance.
Assist organizations to deploy an equity lens in their programmatic and operational decision-making.
Build relationships with NWO boards of directors to assist them in key board responsibilities, particularly leadership transitions.
Understand, evaluate and make recommendations on grant submissions.
Performs delegated responsibilities as designated by the supervisor in his/her absence.
Broker impact of NW resources within assigned portfolio.
Serve as region and/or Field division representative to division and/or corporate initiatives, programs, and working groups as agreed to by the supervisor. Help to mentor new regional staff.
Other duties as required.