Parent Pathway - Southern Region

TAG HR & Payroll•Albany, NY

1d•Hybrid

About The Position

Your Role as a Parent Pathways Mentor: Parent Pathways Mentors work alongside parents and caregivers to co-create a personalised plan that reflects their individual goals, strengths, and circumstances. Whether a parent’s or caregivers goals relate to personal development, education, employment, or overall family wellbeing, mentors offer tailored guidance, local service referrals, and flexible, family-friendly support. The focus is on removing barriers and building on strengths, helping parents and caregivers take positive, practical steps toward a brighter future for themselves and their families. As a Parent Pathways Mentor you will: Deliver person-centred case management for eligible parents with young children, focusing on individual goals, strengths, and family circumstances. Identify and respond to both vocational and non-vocational needs, ensuring a holistic approach to support. Support parents and caregivers’ aspirations by offering tailored guidance and referring them to appropriate internal and external services as needed. Engage with local community organisations and service providers to develop strong referral pathways and meaningful opportunities for parents. Provide a calm, respectful, welcoming, and child-friendly service environment that fosters trust and sustained engagement. Practice empathy and understanding in all interactions to build trusted relationships and support parents and caregivers in achieving positive outcomes for themselves and their families.

Requirements

Have full Australian working rights
Be willing to obtain a National Police Check
Have (or be able to pass) a Working with Children Check
Have (or be willing to set up) a MyID account – formally MyGovID
Have a Certificate III in Community Services or other relevant qualifications or demonstrated lived experience with a willingness to work towards obtaining a Certificate III in Community Services qualification.
Have a valid Australian Driver licence.

Nice To Haves

Previous experience in employment services, case management, community services, is highly regarded — but not essential if you have the right attitude and transferable skills.
Willingness to travel to multiple work locations within a specific region.

Responsibilities

Deliver person-centred case management for eligible parents with young children, focusing on individual goals, strengths, and family circumstances.
Identify and respond to both vocational and non-vocational needs, ensuring a holistic approach to support.
Support parents and caregivers’ aspirations by offering tailored guidance and referring them to appropriate internal and external services as needed.
Engage with local community organisations and service providers to develop strong referral pathways and meaningful opportunities for parents.
Provide a calm, respectful, welcoming, and child-friendly service environment that fosters trust and sustained engagement.
Practice empathy and understanding in all interactions to build trusted relationships and support parents and caregivers in achieving positive outcomes for themselves and their families.

Benefits

Performance Incentives – Be rewarded for achieving great outcomes
Employee Recognition Program – Celebrate milestones and success stories
A well-structured fully supported induction program, with further development and training provided
Refer-a-Friend Program – Earn rewards for helping us grow our team
Employee Assistance Program (EAP) – Free, confidential wellbeing support
Salary Sacrifice – Super – Maximise your superannuation benefits
Professional Development Days – Dedicated time to focus on your growth
Ongoing Learning & Development – Access training to build your skills and career
Cash Out Annual Leave – Flexibility to suit your lifestyle and needs
Annual Leave in Advance – Extra support when life requires it