Sr Relationship Banker - Stevens Point

U.S. Bank•Stevens Point, WI

About The Position

U.S. Bank is seeking a Senior Relationship Banker to build customer relationships and provide banking counsel through in-person, appointment-based, and virtual channels, with a digital-first mindset. The role assesses customers’ banking needs, obtains and processes customer and account information, explains deposit and loan products and services, and recommends solutions based on individual goals. The banker fosters client relationships through proactive outreach and follow-up, learns customers’ financial needs and preferred banking channels, and delivers a consistent customer experience that includes greeting clients and processing basic transactions. The role works collaboratively with branch team members and partners, opens consumer and business accounts, completes service requests, submits credit applications, and educates clients about digital and self-service options. It also uses available resources and technologies to provide an accurate, operationally sound client experience. This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. The registration process includes criminal background and credit checks. Failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment.

Requirements

High school diploma or equivalent.
Typically five or more years of job-related retail banking experience, or a combination of experience and commensurate training.
Ability to meet and maintain NMLS registration requirements, including satisfactory criminal background and credit checks.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Advanced knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Demonstrated customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to identify customers’ underlying needs while applying a digital-first mindset.
Advanced proficiency in making appropriate recommendations that meet customers’ needs reactively and proactively.
Financial services industry experience.

Responsibilities

Build relationships with customers and provide counsel through in-person, appointment-based, and virtual channels.
Assess and address customers’ banking needs; obtain and process customer and account information.
Explain deposit and loan products and services and recommend solutions suited to customers’ goals and needs.
Proactively contact and follow up with clients, asking questions to understand their financial needs and preferred banking channels.
Identify solutions for new and existing clients through effective engagement and communication.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Partner with branch team members and other partners to serve clients.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about digital products and self-service technologies.
Use available resources and technologies to optimize customer experience and ensure operational excellence and accuracy.
Complete and maintain required NMLS registration.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
Pension.