About The Position

The Senior Radiology Clinical Specialist provides clinical, technical, and product knowledge support to existing and potential customers and employees for O-Arm Imaging & Navigation products. The role covers the West Coast and requires 70–75% travel. The specialist supports clinical evaluations, installations, troubleshooting, customer service, and education and training for hospital personnel and clinicians. The position is part of Medtronic Neuroscience’s Cranial & Spinal Technologies organization, which develops solutions to help clinicians plan, navigate, and perform procedures for patients with spine and cranial conditions. The role works with surgeons, hospital staff, physicists, sales representatives, and other Medtronic business representatives. The position requires a current RT certification (ARRT) and one of the listed combinations of education and experience. U.S. roles below Principal level require unrestricted U.S. work authorization at hire and throughout employment; the posting states that sponsorship is offered exclusively for Principal-level roles and above. The position is eligible for the Medtronic Incentive Plan. The advertised U.S. salary range, excluding Puerto Rico and specific California locations, is $90,400–$135,600.

Requirements

  • High school diploma or equivalent and 8+ years of experience; or an associate’s degree and 6+ years of experience; or a bachelor’s degree and 4+ years of experience.
  • Current RT certification (ARRT).
  • Technical or related experience in medical devices, MedTech, healthcare, life sciences, or relevant industries.
  • For baccalaureate degrees earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
  • For roles below Principal level, unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Nice To Haves

  • Prior technical service, support, or training experience, or OR experience.
  • Knowledge of the operating room environment and working around sterile fields.
  • Knowledge of anatomy and medical terminology.
  • Solid aptitude for using mechanical and electronic devices.
  • Experience in conflict management.

Responsibilities

  • Set up, support, and conduct O-Arm intraoperative imaging clinical evaluations and on-site installations with surgeons and potential customers.
  • Work with hospital physicists during O-Arm acceptance testing.
  • Troubleshoot system hardware and software to maximize system performance.
  • Maintain tools and test equipment properly and ensure they are calibrated.
  • Follow Standard Operating Procedures and complete required regulatory forms.
  • Identify and escalate quality improvements.
  • Provide telephone clinical support to customers.
  • Update the customer database with installed products, serial numbers, surgeons trained, site-specific information, open issues, part returns, and open calls; follow up as needed.
  • Notify sales representatives of site issues requiring follow-up.
  • Attend customer meetings, shows, and conventions to provide technical support.
  • Follow Medtronic policies regarding travel and entertainment expenses.
  • Educate and train hospital personnel, including radiology staff, OR staff, and physicians.
  • Serve as a technical resource for surgeons, clinicians, and others receiving training.
  • Partner with other Medtronic business representatives, mainly CST, to drive equipment utilization.
  • Perform other duties as assigned or requested by management.

Benefits

  • Competitive salary and flexible benefits package.
  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Health Savings Account.
  • Healthcare Flexible Spending Account.
  • Life insurance.
  • Long-term disability leave.
  • Dependent daycare spending account.
  • Tuition assistance or reimbursement.
  • Simple Steps global well-being program.
  • Incentive plans, including eligibility for the Medtronic Incentive Plan (MIP).
  • 401(k) plan with employer contribution and match.
  • Short-term disability.
  • Paid time off.
  • Paid holidays.
  • Employee Stock Purchase Plan.
  • Employee Assistance Program.
  • Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
  • Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums.
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