Sr. Quality Improvement Facilitator

Telligen • Oklahoma, OK

9d • Remote

About The Position

The Senior Quality Improvement Facilitator serves as the primary program liaison and quality improvement coach for healthcare facilities serving Tribal communities. The role provides quality improvement assistance to Tribally managed healthcare facilities, Urban Indian Organizations, and/or Indian Health Service facilities, helping facility Quality Teams achieve goals related to patient care, patient safety, staff training and education, and capacity building.

The facilitator builds and maintains trusted relationships with community contacts, delivers quality improvement services, and applies QI approaches with meaningful adaptations for American Indian and Alaska Native populations. The position includes virtual and in-person interactions with hospitals, clinics, and nursing homes. It is primarily remote, but candidates must be located in Oklahoma and willing to travel for in-person facility activities.

Requirements

• Bachelor’s degree in nursing, health administration, public policy, public health, or a related field.
• Experience with cultural humility, health literacy, and healthcare quality improvement.
• Knowledge of Indian Health Service, Tribal, and/or Urban Indian Organization facility types, or demonstrated experience working closely with Indigenous communities, including understanding of cultural, historical, and social contexts.
• Strong interpersonal and communication skills, with the ability to build productive relationships with leaders, clinicians, administrators, and other health professionals.
• Ability to coach and facilitate improvement activities with providers and partners and provide technical assistance in defined areas of subject matter expertise.
• Willingness to travel for in-person quality improvement activities with facilities.
• Must be located in Oklahoma.

Nice To Haves

• Master’s degree in nursing, health administration, public policy, public health, or a related field.
• Five years of experience working in direct collaboration with providers, quality improvement professionals, or population health or public health professionals on healthcare quality improvement.

Responsibilities

• Serve as the primary program liaison and quality improvement coach for assigned healthcare facilities serving Tribal communities.
• Collaborate with healthcare providers serving Tribal populations to identify needs and drive measurable improvements in patient outcomes.
• Support facility Quality Teams in achieving goals related to patient care, patient safety, staff training and education, and capacity building.
• Build and maintain trusted relationships with assigned community contacts and healthcare partners.
• Partner with team members and internal and external customers to determine and evaluate methods for encouraging participation in quality improvement programs and special project initiatives.
• Provide on-site and remote technical assistance to facilities, including training on and implementation of quality improvement practices.
• Apply quality improvement approaches and offer meaningful adaptations for American Indian and Alaska Native populations.

Benefits

• Benefits and other compensation are described in Telligen’s Benefits Summary.
• Telligen is a 100% employee-owned company, and employee-owners share in the company’s success.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior