Sr. QA Analyst - Deal Support

Samsara•Montreal, QC

10d•Remote

About The Position

Samsara is seeking an experienced Sr. Quality Analyst to ensure operational excellence within its Deal Support (Deal Execution + Deal Strategy) organization. This role involves partnering with leadership to establish, implement, and maintain a quality program that guarantees the accuracy, efficiency, and consistency of deal lifecycle processes. The Sr. Quality Analyst will be responsible for providing feedback and business intelligence to drive continuous improvement and mitigate risks. The ideal candidate will possess expertise in quality assurance operations, a strong attention to detail, and experience in data analysis to identify opportunities that directly impact business outcomes. This position is part of a developing team, requiring a candidate with a strong bias for action to help cultivate a sustainable quality culture. This is a remote position available to candidates residing in Canada.

Requirements

3-5 years of experience in a quality assurance, process improvement, or operations role, with at least 2 years directly focused on executing quality programs
Demonstrated experience in designing and using quality assurance rubrics or scorecards to perform audits and provide structured feedback
Strong analytical skills with proficiency in root cause analysis, identifying error trends, and using data to tell a story about process performance
Excellent written and verbal communication skills, with an ability to deliver constructive feedback and present findings clearly to stakeholders
A meticulous attention to detail and a passion for continuous process improvement
Ability to work independently in a dynamic and fast-paced environment
Experience leveraging AI tools to automate quality workflows or analyze large datasets

Nice To Haves

Industry-standard quality or process improvement certifications (e.g., COPC, Six Sigma, ASQ)
Experience incorporating stakeholder feedback (like CSAT or internal surveys) into the quality improvement process
Experience facilitating calibration sessions with stakeholders to ensure scoring consistency and alignment
Experience with software used for quality assurance tracking and reporting
Familiarity with the sales deal lifecycle or a business operations environment is a strong plus
Experience with Salesforce is preferred, but not required

Responsibilities

Process Auditing: Observe and audit deal-related interactions and workflows across various internal systems to assess performance, adherence to policy, and identify trends
Quality Assurance & Coaching: Utilize best practices and a standardized rubric to ensure the highest standards of accuracy and service are being delivered. Design and support a coaching framework that enables managers to deliver impactful feedback to their teams
Insight & Analysis: Leverage Excel, Google Sheets, and similar tools to analyze quality data, track metrics, and derive actionable insights. Deliver data-driven recommendations on service and process quality to Deal Support leadership
Program Support: Support the Deal Support Quality Program through targeted auditing, designing agile monitoring forms to collect qualitative insights, and leading investigative projects that identify opportunities to improve behaviors, processes, and tools
Collaboration: Work collaboratively with cross-functional partners in Sales, Sales Operations, and Systems teams to improve processes and achieve consistent outcomes for quality initiatives
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices